Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
The person we are looking for, in the role of Product & Application HFH, will be responsible for providing technical expertise and application support for Alfa Laval solutions, acting as a key point of contact between customers, Sales teams, and internal stakeholders. The role focuses on supporting customer projects, identifying the most suitable technical solutions, and contributing to business growth through value-driven product and application support.
Collaborate with existing customers and support business opportunities generated through the Sales team, ensuring high-level technical expertise and customer satisfaction.
Participate in customer projects, meetings, site visits, and technical discussions, delivering tailored product presentations and value-driven solutions aligned with customer needs.Provide technical consultancy and application support for Alfa Laval products, helping customers optimize processes, performance, reliability, and energy efficiency.Support the quotation and proposal process for complex customer projects, including technical specifications, product selection, sizing, and solution configuration.Act as a product champion during product launches, campaigns, and commercial initiatives, supporting both internal teams and external stakeholders.Build and maintain strong customer relationships through proactive technical support, problem solving, and continuous collaboration.Provide product and application expertise to customers, channel partners, and internal teams through technical training sessions, workshops, and presentations.Work closely with Sales, Service, Engineering, and Product Management teams to identify customer needs and develop customized technical solutions.Support troubleshooting activities and contribute to the resolution of technical issues, ensuring timely and effective customer support.Monitor market trends, competitor activities, and customer feedback to contribute to continuous product and application improvement.Prepare technical documentation, reports, and application guidelines to support commercial and operational activities.Contribute to business growth by identifying upselling opportunities and promoting value-added solutions and services.Ensure compliance with company standards, quality procedures, and safety regulations during all customer interactions and project activities.Requirements
•Degree in Mechanical Engineering, Chemical Engineering, Energy Engineering, Industrial Engineering, or equivalent technical background.
Previous experience in technical support, product/application engineering, process engineering, or similar technical-commercial roles is considered a plus.Knowledge of industrial processes and thermal/hygienic fluid handling applications is preferred.Strong technical aptitude and problem-solving skills.Ability to understand customer needs and translate them into technical solutions.Excellent communication and interpersonal skills, with the ability to interact effectively with customers and cross-functional teams.Customer-oriented mindset and proactive approach.Ability to manage multiple activities and priorities in a dynamic environment.Good knowledge of Microsoft Office tools and technical documentation management.Fluent in Italian and good knowledge of English, both written and spoken.Availability to travel for customer visits and business activities.