Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in Chase Card Services, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
Job Responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Define and maintain the multi-quarter product roadmap for workforce planning via home grown tools and Anaplan, aligned to business priorities and CoE strategy
- Translate strategic objectives (granularity, cycle time, automation, accuracy) into prioritized epics, features, and measurable outcomes
- Operate and mature the discovery/intake process: triage requests, run discovery workshops, frame problem statements, and quantify impact (e.g., accuracy uplift, hours saved, cycle-time reduction)
- Lead end-to-end delivery of tool enhancements and implementations: solution design, sprint planning, build oversight, testing, UAT, cutover, and hypercare.
- Establish data quality checks, controls, and reconcile-to-source processes; reduce manual touchpoints through automation.
- Develop change plans, stakeholder communications, and training materials; drive adoption through clear roles, RACI, and runbooks.
- Manage and coach junior team members; set goals, provide feedback, and develop skills across analytics, planning, and tools.
- The APO is accountable for an area product backlog and the health of the area product. You will direct area product workflow through JIRA, prioritize and sequence backlog considering customer needs, audit/controls, data landscape, forecast calendar, etc. and coordinate release dates
Required qualifications, capabilities and skills
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- 8+ years of broad product management and delivery, and FP&A / workforce planning
- Strong track record of delivering challenging initiatives involving planning processes using expert-level product management skillset and utilizing agile tools (JIRA, Confluence)
- Proven leadership and influencing skills and ability to collaborate across a highly matrixed organization
- Executive presence, comfortable interacting with, presenting to and influencing senior leaders
- Demonstrated ability to improve forecasting processes and KPIs (e.g., cycle-time reduction, automation, forecast accuracy).
- Cross-functional stakeholder management and communication, partnering effectively with HR, Finance, Technology, and business leaders; experienced in HR/workforce planning (demand/supply, attrition, hiring pipelines, capacity, productivity).
- People leader experienced in coaching/performance management, with strong product development lifecycle/design/data analytics knowledge, Anaplan SaaS expertise, and Model Builder L1+ certification plus product bootcamp training.
Preferred qualifications, capabilities and skills
- Proficient knowledge of the product development life cycle, design, and data analytics
- Product bootcamps and training
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
