Product Engineer – Repair Operations

Product Engineer – Repair OperationsThis role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

Overview

The Product Engineer in the Repair Organization is responsible for the technical ownership and sustainment of a defined portfolio of spare Part Numbers (PNs) supporting Hewlett Packard Enterprise repair operations. This role ensures that spare parts, technical documentation, and repair processes remain accurate, compliant, and aligned with product and business requirements throughout the product lifecycle. The engineer will work closely with repair manufacturing, quality, supply chain, and global engineering teams to support operational excellence and customer satisfaction.

This position requires strong technical expertise within a repair operations or manufacturing environment, along with the ability to manage multiple initiatives simultaneously. The Product Engineer will lead activities related to quality investigations, customer escalations, engineering changes, New Part Introduction (NPI), and Bill of Material (BOM) creation and maintenance. The role also demands solid project management capabilities and effective communication in both Spanish and English to collaborate across local and global teams.

Key Responsibilities

• Own and manage a portfolio of spare Part Numbers (PNs), ensuring accuracy, availability, and lifecycle support for repair operations.
• Provide technical support to repair manufacturing, resolving product-related issues that impact quality, yield, cost, or turnaround time.
• Lead the implementation of Engineering Changes, including evaluation of impact to repair processes, spares, BOMs, documentation, and inventory.
• Drive investigation and resolution of quality issues using structured problem-solving methodologies and ensure robust corrective and preventive actions.
• Act as a technical focal point for customer escalations, supporting root cause analysis and recovery actions.
• Lead and support New Part Introduction (NPI) for spares, ensuring systems, documentation, and repair readiness.
• Create, review, and maintain accurate Bills of Material (BOMs) to support the repair process.
• Collaborate cross-functionally with Quality, Supply Chain, Program Management, Manufacturing, and Global Engineering teams.
• Apply project management practices to plan, track, and execute multiple engineering initiatives concurrently.
• Communicate technical status, risks, and recommendations clearly to stakeholders in Spanish and English.
• Ensure compliance with HPE engineering standards, quality systems, and regulatory requirements.

Education & Experience

• Bachelor’s degree in Electrical Engineering or Computer Engineering (required).
• Entry-level to early‑career experience (0–3 years) in a repair operations, manufacturing, or engineering environment, or an equivalent combination of education, internships, co-ops, and relevant project work.
• Exposure to supporting products in production, repair, test, or sustainment engineering through academic projects, internships, or professional experience.
• Basic to working knowledge of engineering change implementation, with an understanding of downstream impacts to manufacturing, repair processes, spares, and supply chain operations.
• Familiarity with New Product Introduction (NPI) processes through coursework, internships, or early‑career roles is desirable.

Additional Skills & Qualifications

• Strong understanding of repair operations, manufacturing processes, and product lifecycle management.
• Experience with quality systems and structured problem-solving tools (e.g., 8D, RCA).
• Knowledge of BOM structures, part number creation, and engineering change management processes.
• Demonstrated project management skills, including scope definition, scheduling, prioritization, and risk management.
• Ability to work effectively with global, cross-functional teams across time zones and cultures.
• Strong analytical, documentation, and technical writing skills.
• Proficiency in both Spanish and English, written and verbal.
• High ownership mindset, strong attention to detail, and a customer-focused approach.

Relocation support is provided for eligible candidates

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#puertorico

#operations

Job:

Engineering

Job Level:

TCP_01

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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