Employment Status:
Regular
Time Type:
Full time
BUILDING A WORLD CLASS TEAM STARTS WITH YOU
At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.
Job Summary:
The Product Group Manager, Field Evaluations leads the day-to-day delivery of high-quality evaluation services for designated region in the Midwest and Eastern USA. This role is responsible for achieving service, quality, customer, and financial targets while building a strong, engaged team and ensuring alignment with corporate and divisional objectives.
- Reports to the Senior Manager, Field Evaluations & Verifications, North America
- Leads a team of approximately 8–12 Field Evaluation Representatives
- Oversees service delivery for the assigned product group
Key Responsibilities
- Lead evaluation and testing projects within the designated product group, ensuring timely, high-quality delivery.
- Manage team performance through hiring, coaching, development, and performance management.
- Build strong customer relationships by providing proactive communication, technical guidance, and issue resolution.
- Support business planning, budgeting, forecasting, and resource planning for the assigned group.
- Monitor productivity, customer satisfaction, safety, and compliance, and implement corrective actions when needed.
- Prepare management reports and contribute to operational planning and continuous improvement initiatives.
Leadership and Collaboration
- Communicate clearly with customers, team members, and leaders on priorities, risks, timelines, and project status.
- Foster collaboration across teams to resolve delivery issues, manage dependencies, and improve customer outcomes.
- Set clear goals, delegate effectively, and provide coaching that supports growth, accountability, and strong performance.
- Promote a positive team culture built on respect, feedback, continuous learning, and adaptability to change.
What Success Looks Like
- Deliver multiple projects on time, on budget, and to quality standards while optimizing team utilization and margin.
- Allocate resources effectively, manage schedules, and ensure productivity targets are achieved.
- Drive continuous improvement in service delivery, technical execution, and operational efficiency.
- Identify and mitigate project, operational, and customer risks in a timely manner.
- Support complex customer opportunities, including commercial quotes and RFPs, as needed.
- Demonstrate visible leadership in health, safety, security, and environmental practices.
- Ensure team members are trained, equipped, and supported to work safely and in compliance with procedures.
- Promote safe work practices, address unsafe behavior promptly, and participate in investigations and corrective actions when required.
Education and Experience:
- 3-5 years of managerial/supervisory experience
- Minimum 5 years of certification or equivalent technical experience preferred
- Post-secondary diploma or equivalent in a technical field
- Knowledge of U.S. and Canadian based electrical standards and local installation requirements and/or codes (eg: NEC, CEC) is a plus
- Ability to assess and report on upcoming product trends within the assigned market group
- Problem resolution to deliver high quality and timely service
- Analysis skills required to formulate financial and business plan forecasts
- Good interpersonal, communication and presentation skills required
- Conflict resolution skills to deal with employee and customer issues
- Ability to communicate effectively with external customers, auditors, QA Managers and technical staff
CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process.
