Product Implementation Manager

The role of product implementation team is to handle implementation & monitoring aspect of the product development life cycle, which includes” (1) advising product category owner on system feasibility of product design, translating product design into business requirements & detailed specs for implementation. (2) delivery of product calendar launch items, product day 2 & day 3 items, (3) incident management, cross-department coordination & documentation, monitoring risk management procedures, maintain & analyze problem logs related to products.

The Product Implementation Managers / Senior Managers are expected to report to Product Implementation Head. The team reports to the Chief Product Officer, alongside other Product teams (Pricing, IFM & Experience Analytics, Health Proposition & Savings Proposition)

Position Responsibilities:

• Advise product proposition on system feasibility of product designs to ensure they are practical & implementable. This involves facilitating collaboration with other teams (e.g. IT, Operations) to conduct technical evaluation (compatibility w/ technology & processes, mods & new systems required), identify resource & capacity needs, identify potential risks and propose mitigation strategies, and conducting cost-benefit analyses on implementing product design.

• Translate product design into business requirements & detailed specs for implementation to ensure products are developed efficiently and meet business objectives & customer expectation. This involves understanding product design & business needs, converting product ideas to actionable implementation plans, collaborate with stakeholders to prioritize requirements, work closely with technical teams (IT, Ops etc) to develop product specifications and maintain clear documentation & signoffs.
• Deliver Product Calendar (new products) and post-launch support (Day 2) on time to ensure successful launch and smooth post-launch operations. This involves effective project management during pre-launch preparations (finalize specs/timelines, manage different workstreams to ensure all systems & process are ready to support new product on time), upon launch (secure signoffs, monitor roll-out) and post-launch (collaborate w/ work teams for hypercare / post-implementation activities, ensuring smooth transition from launch phase to stable operations, Day 2 items are documented and executed according to plan).
• Collaborate with different business units (e.g. Propositions, IT, Ops, Marketing, Risk, Finance) to manage product incidents, coordinate execution & maintain documentation to enhance product reliability & customer satisfaction.

Individual and Shared Accountabilities:

• Advise product proposition teams on system feasibility of product designs
• Translate product design into business requirements & detailed specs for implementation.
• Delivery of product calendar launch items, product day 2 & day 3 items assigned
• Assists product implem head in incident management, cross-department coordination & documentation, monitoring risk management procedures, maintain & analyze problem logs related to products.

Required Qualifications:

• Working knowledge of financial services industry/ insurance industry
• MS Office Applications (Word, Excel, PowerPoint)
• Preferable with deep knowledge & understanding of insurance products and services
• Excellent organizational and project management skills, with the ability to handle multiple projects at the same time
• Highly developed analytical, communication & interpersonal skills
• Ability to interact with and influence people at all levels of the organization
• Excellent presentation skills, with the ability to build rapport with the audience
• University degree holder preferably major in Business Admin or Management, IS/MIS, IE, Actuarial or other equivalent field

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Hybrid