JOB DESCRIPTION SUMMARY
The Product Lead, Slate, is responsible for the strategic oversight and continuous improvement of the Slate CRM platform, supporting functions such as admissions, enrollment, communications, and student engagement. This role reports to the Director, Enterprise Cloud Systems and leads the full product lifecycle from ideation and development to deployment and optimization to ensure the platform aligns with institutional goals and delivers measurable value.
The Product Lead may manage a team, including system administrators or analysts who support Slate. Responsibilities include leadership, coaching, and performance management to ensure delivery of secure, scalable, user-centered solutions. The role involves collaboration across business and technology domains, defining and communicating a clear product vision, shaping end-to-end user experience, and evolving Slate to meet changing institutional needs.
Responsibilities:
- Serve as the Product Lead for Slate, managing tenant configuration, security administration, and release planning.
- Provide technical support and troubleshoot issues related to Slate and other enterprise cloud systems as needed.
- Collaborate closely with Graduate Studies teams including Recruiting & Marketing, Admissions, Summer Studies, and University Marketing to align system functionality with strategic goals.
- Define and manage the Slate product roadmap, ensuring alignment with institutional goals and user needs.
- Work with cross-functional teams to deliver high-quality solutions, monitor performance, and manage transitions from development to production.
- Act as a liaison between business units and technical teams, translating requirements and resolving integration or customization challenges.
- Coordinate with enterprise architects and data teams to ensure alignment of product and platform strategies.
- Evaluate and prototype new Slate features and technologies to support innovation and continuous improvement.
- Lead major system releases, ensuring new functionality meets business and technical requirements.
- Mentor team members supporting Slate operations and development.
- Maintain system performance, security, and compliance standards.
- Align team activities with product goals ensuring operational readiness for new features and updates.
- Foster a culture of collaboration, accountability, and continuous improvement.
Requirements:
- Bachelor's degree in business, information systems or related field.
- 6+ years relevant experience in IT, business, or higher education with strong understanding of end-user needs and value drivers.
- 3+ years in progressively responsible roles across business and/or IT functions.
- Proven ability to engage and influence senior stakeholders for strategic initiatives.
- Experience managing technical teams or direct reports preferred.
- Familiarity with CRM platforms (preferably Slate), design thinking, and modern software delivery methodologies.
- Strong communication, time management, and stakeholder engagement skills.
Salary and Benefits:
Salary: $95,000 (depending on experience)
Benefits include 4 weeks of paid time off, an additional week in December, 13 paid holidays, health, dental, and vision insurance, 9.5% retirement match after one year, disability and life insurance, tuition assistance (including full WPI tuition for dependents after 3 years), and free fitness center access.
