Product Manager (UK)

Overview

• Understand and synthesise customer, market, and business needs to inform and drive product strategy.

• Develop and maintain a current understanding of industry and technology trends.

• Collaborate with Security, Engineering, Sales and Marketing, Information Governance, Customer Success, and the Leadership team to define requirements to align with the overall business strategy and goals.

• Support the product vision and manage the roadmap for your area, keeping it aligned with company goals and customer needs.

• Deliver a financially sound, continuously improving technology platform.

• Protect intellectual property, user data, and system integrity by (a) adhering to

• Act as the primary product voice in customer engagements, leading discovery and feedback sessions to align customer needs with the product roadmap.

• Support Product Leadership in creation of product management plans, product-specific business plans, and product and release launch plans.

• Monitor release schedules to ensure product and feature availability.

• Work with cross functional teams to accomplish objectives and resolve problems.

• Balance product requirements and development resource constraints to establish achievable product development schedules.

• Support the development of content for customers, support, and sales teams.

• Partner with customer-facing teams to drive client success, retention, and growth.

• This role may involve ad-hoc travel within the UK and overseas.

Qualifications:

• 4+ years of Product Management or related role.

• Hold or willing to obtain BPSS clearance.

• Bachelors or Masters degree in Business, Engineering, Computer Science, Mathematics, or relevant industry experience.

• Product architecture and design experience for cloud-scale enterprise software deployed globally and run 24x7 as a service on cloud providers such as AWS.

• Experience driving elements of the product development lifecycle such as product vision, go-to-market strategy, requirements gathering, and product launch.

• Experience creating wireframes, mockups, and high-fidelity designs with Figma or similar software.

• Ability to effectively communicate, both written and verbal, with technical and non-technical cross-functional teams.

• Strong customer-first approach with ability to balance business needs against customer requirements to deliver an optimized experience.

• Experience in conducting competitive research and analysis.
  

Preferred Attributes:

• Experience working within a highly regulated industry, preferably defence or healthcare.

• A knowledge or background in messaging platforms or real-time communication products.

• An understanding of international accessibility standards, notably WCAG 2.2 and Section 508.

• Self-starter with drive, high level of initiative and self-direction. A problem solver and able to develop solutions to complex issues.

• Adept at working in a matrix position where results must be achieved across various departments without line authority. Comfortable working with all levels of the organization.

• Excellent people engagement, communication, and presentation skills both written and oral. Must be effective with all levels of the organisation. Must be able to represent the Company externally with partners, customers, and end users.

• Technical understanding to translate customer application needs to product requirements and to communicate product benefits to the channel and end users.

Pay range: + 10% bonus