Our team is at the heart of building and improving tooling that supports all aspects of Chase offering including new market expansion. We are looking for solution-oriented, commercially minded, customer-focused product managers, used to working in an agile environment who want to be a part of building exceptional user experience within a diverse and inclusive team.
As a Product Manager - Vice President at JPMorgan Chase within the International Consumer Bank, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Help to define the product vision, roadmap and objectives ensuring fit with the overall value proposition;
- Define product requirements with the ability to provide process improvements based on customer research and analysis;
- Work with an agile multi-disciplinary full stack squad to deliver product requirements, balancing quality with speed to market;
- Manage regulatory issues, controls, risk, and resiliency on an ongoing basis, anticipating and mitigating issues;
- Manage the in-market product, using appropriate KPI's to improve customer experience and performance;
- Ensure a thorough understanding of customer needs, behaviours and pain points, as well as competitive landscape and industry best practice
- Management and direction of third party vendors associated with your product.
Required qualifications, capabilities and skills
- Domain expertise in customer onboarding European Countries
- Experience working for a Fintech or Bank in the area of Customer Onboarding or Digital Identity
- Track record of building end-to-end customer onboarding journeys and managing them in the market
- Exceptional problem solving and analytical skills with solid critical thinking, attention to detail and analysis in technical scenarios
- JIRA/Confluence experience would be an advantage
- Excellent client/stakeholder management skills.
- Proficient level of technical understanding and the ability to navigate the general principles around both front and backend app development
- Experience managing digital product analytics and the ability to define KPI's and drive improvement through rigorous analysis and measurement
- Demonstrate the ability to handle multiple priorities / deadlines without compromising quality
- The ability to define an appropriate product MVP and improve through feedback and iteration
- The ability to incorporate user needs, business needs, and technical constraints/opportunities into the product development process
- Must be capable of independent decision-making as well as able to take direction and work as a team player
Preferred qualifications, capabilities and skills
- Good understanding of process mapping
- Experience with Customer Relationship Management and Operations or Customer Service
- Knowledge of Salesforce out of the box functionality and tools
ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAMOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
