You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager, Vice President within Blueprint, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. You guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
You will be responsible for one of the top strategic priorities for the retail branch network: driving branch performance by helping our Branch Managers become effective coaches. Using your deep understanding of how to influence behaviors through digital products, you enable branch leaders to effectively manage our business to the right opportunities while serving the needs of our employees and local communities. You guide the successful launch of adaptive tools that retail leaders and One Chase partners can apply to the unique circumstances of their branches while fostering a culture of ownership and accountability.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Owns the Blueprint Branch Manager experience; leads discovery, design and delivery of features that deliver measurable business outcomes through that population
- Defines and tracks KPIs/KLIs for Branch Manager effectiveness; leverages Blueprint data to deliver metrics and tools that help senior leaders assess and reinforce effective behaviors
- Works with key partners to identify, test, and implement field-facing best practices outside of Blueprint-including process, routines, and enablement improvements-based on observed user behaviors and pain points.
- Effectively cultivates relationships with and influences senior management; works with the senior leadership team to assess needs and develop solutions
- Clearly communicates the strategic vision to key stakeholders and influences cross-functional partners (e.g., Finance, HR, Controls, etc.) to deliver results
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Strong ability to analyze opportunities and problems, recommend solutions, and communicate effectively and confidently (both verbal and written)
- Ability to motivate business partners to build consensus, influence outcomes, and drive initiatives to completion
- Ability to work well with colleagues at all levels in a matrixed environment, ask thought-provoking questions, assess risks, and foresee implications
- Design Thinking and Agile Methodology experience, including use of agile project management tools - e.g., JIRA
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- BS/BA in an engineering or analytical field desired (e.g., business management, finance, economics).
- Highly competent with core MS Office applications
- Financial services experience with experience in retail banking preferred
- Decisive in the face of ambiguity, strong work ethic and the utmost attention to detail
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.
