As a product manager, you'll be accountable for the P&L of American Family Insurance enterprise Workers Compensation Product.
You will support and manage insurance product performance in market by leveraging analysis, insights across a variety of internal and external sources to conduct root cause analysis. You will research solutions that inform recommended actions to improve profitability, growth and customer experience in support of annual profit and growth plans. You will create insights from intelligence about customer, market and competitors for problem solving and proactively monitoring trends in the market. You will deliver solutions that improve product using contract language, underwriting rules/guidelines, system/platform, automation, and use of pricing/predictive analytics.
You will report to a senior manager, product.
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Position Compensation Range:
$113,000.00 - $194,000.00
Pay Rate Type:
Salary
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities:
- Oversee development of specific strategies related to price, product and underwriting. Execute and deliver product initiatives that lead to profitability and growth
- Collaborate with subject matter experts and other company leaders to implement changes that enhance the customer experience
- Research the competition to develop opportunity and threat assessments.
- Lead with a continuous improvement approach
- Develop and maintain strong technical expertise and knowledge within the product management team
- Oversee research and insights gathering and analysis including competitive intelligence, customer empathy, strong understanding of pricing models and analysis, and innovation methodology working closely with product development teams
- Ensure overall compliance and financial viability
- Identify and develop expansion strategy in partnership with appropriate distribution partners to increase exposure of product to appropriate new markets in partnership with product development team members
- Lead line analysis as needed as prioritized by line lead to inform line performance, strategy and line level initiatives
- Primary contact with Product Development within assigned LOB
- Develop Line Initiatives
- Own line product guides and UW guidelines
- Lead line CAT/CE analysis
- Develop Line Communications as directed from Sr. Manager - Product
- Complete analysis for line business reviews
- Complete line P&G initiative analysis
- Primary contact with claims for CMP line of business
- Primary contact with UW support teams for Work Comp
Specialized Knowledge & Skills Requirements
- Demonstrated experience providing customer-driven solutions, support, or service.
- Demonstrated experience developing insurance product/line of business strategies.
- Extensive knowledge of leveraging customer, market, and competitor intelligence.
- Extensive knowledge and experience with lean innovation, agile or other development/innovation approaches.
- Extensive knowledge of market research and marketplace and regulatory trends.
- Extensive knowledge and understanding of product design, pricing and product management.
- Solid knowledge and understanding of advanced financial and data analysis techniques.
Additional Knowledge & Skills
- Demonstrated experience leading projects in product development and product management.
- Demonstrated experience with profit and loss accountability.
- Previous workers compensation experience in the insurance industry is strongly desired.
Travel Requirements
• Up to 10%.
Physical Requirements
• Work that primarily involves sitting/standing
Additional Information- Offer to selected candidate will be made contingent on the results of applicable background checks
- Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
- Sponsorship will not be considered for this position unless specified in the posting
In this hybrid role, you will be expected to work a minimum of 10 days per month out of one of the offices in Madison, WI; Denver, CO; Boston, MA; Hopkins, MN; St Joseph, MO; Phoenix AZ, Keene, NH. Madison NHQ is preferred.
Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.
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