Product Operations Manager - Offers Platform & Optimization

About the Role

The fundamental goal of Product Operations is to ensure we build the right products to move our business forward globally, have the right go-to-market strategy, and ensure our business and product teams have clear, shared goals. Product Operations works closely with cross-functional partners across tech and operations to surface needs, prioritize opportunities, test, roll out, and iterate on products.

You'll partner with leaders across Product, Operations, Engineering, Data Science, Design, and more - aligning strategy, execution, and measurement so we can scale our growing Offers platform. This is a high-visibility role where your work will help shape how offers are created, managed, and redeemed by restaurants and users around the world.

This role will sit within our Offers Marketing Optimization team, helping to launch and scale new offers products in a fast-paced, rapidly growing business within Uber.

What You Will Do

Partner with Product, Engineering, Operations, Data Science, Design, and other cross-functional stakeholders to launch and scale Offers platform and tooling products.

Help define go-to-market plans and operational processes to support the Offers product strategy.

Develop end-to-end product rollout plans and project-manage implementation across teams and markets.

Ensure functional partners are aligned on key objectives, launch plans, risks, and success metrics for the program or product.

Advise product teams on the global feasibility and operational readiness of products throughout the product lifecycle.

Collaborate with key stakeholders, including Legal, Tax, Policy, Support, and regional teams, to prepare Offers products for launch.

Track core business and product metrics related to Offers performance, adoption, and operational efficiency.

Identify key problem areas, user pain points, and geographies impacted by product launches post-launch.

Surface and advocate for key insights from business teams, users, and markets to inform product improvements.

Maintain regular communication with key team members across the organization.

Foster collaboration across cross-functional teams to drive meaningful business impact.

Basic Qualifications

4+ years of experience in operations, business consulting, finance, program management, product operations, or a similar analytical role.

Preferred Qualifications

Excellent communication skills, with the ability to engage internal stakeholders and external customers.

Deep understanding of user experience and the ability to translate user, business, and operational needs into product insights.

Ability to leverage data to inform and support critical decisions.

Strong stakeholder management skills, with the ability to bring cross-functional partners together around shared goals.

Highly motivated self-starter with a desire to learn, grow, and solve complex problems.

Ability to foster collaboration and facilitate teamwork.

Effective prioritization skills and ability to manage competing priorities.

Basic SQL knowledge, including the ability to write and understand simple SQL queries.

Technical aptitude and comfort working with engineers and understanding technical systems, including algorithms.

Prior experience working on global projects or in an international setting.

Prior experience working with marketing technology platforms, digital marketing, offers, promotions, growth, or marketplace products.

User or market research experience.

Economics, finance, data analytics, or other quantitative experience.

Proven project management experience across large, complex projects.

SQL proficiency.

For New York, NY-based roles: The base salary range for this role is USD$142,000 per year - USD$158,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$142,000 per year - USD$158,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.