Professional Services Project Manager

About the Role

We are seeking a highly motivated and seasoned Project Manager to join our Professional Services (PS) team. In this role, you will be responsible for leading the governance and end-to-end execution of PS projects using Cloudflare solutions for our customers. Serving as the primary bridge between sales, technical delivery teams, and executive stakeholders, you will ensure that sophisticated cybersecurity and networking solutions are deployed on-time, within budget.

Operating within the Professional Services Project Management Office (PMO), you will apply standardized methodologies, governance, and reporting discipline across the full delivery lifecycle from Initiation and Discovery through Development, Optimization, and Closure & Handoff to accelerate customer time-to-value.

The ideal candidate possesses a strong background in professional services, SaaS industry experience, and a proven track record in project management and customer relationship management. Equally important, you are fluent in modern AI-assisted ways of working and use them to raise the speed and quality of delivery.

Responsibilities

• Lead cross-functional teams of technical professionals that provide consulting, implementation, and support services to customers, managing engagements ranging from single projects to multi-workstream programs.
• Own project scope, schedule, budget, risk, and communications, ensuring adherence to PMO standards, governance gates, and executive reporting cadence.
• Establish and maintain high-trust relationships with key customers, partners, and vendors to drive satisfaction and revenue growth.
• Drive customer satisfaction by ensuring that professional services engagements are delivered on-time, within budget, and meet or exceed customer expectations.
• Monitor project financial health, including budget burn rates, margin analysis, and revenue-recognition forecasting to ensure targets are met.
• Develop, implement, and refine scalable methodologies and best practices that improve the efficiency and effectiveness of professional services delivery.
• Ensure a seamless and consultative handoff from the sales cycle to technical execution, acting as the primary point of contact for Account Executives and Account Teams..
• Proactively identify project risks and implement robust mitigation strategies to protect customer operations.
• Transform raw project data into >Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflares enterprise customers--at no cost.

  Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

  1.1.1.1: We released1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

  Sound like something youd like to be a part of? Wed love to hear from you!

  Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

  This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

  Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actualrace, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

  Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.