Program and Enablement Director (Global Treasury Operations)

The Program and Enablement Director, Global Treasury Operations is accountable for the design, governance, and enablement of the Global Treasury Operations Program, delivering a standardized, optimized, digital, and technology‑enabled global operating model within a defined transformation horizon.

This role shapes and orchestrates the end‑to‑end Treasury Operations program—ensuring initiatives are strategically aligned, sequenced appropriately, and enabled for adoption and value realization. Key outcomes include increasing Straight‑Through Processing (STP) rates through enterprise technology, strengthening global consistency and controls, and realizing measurable efficiency and productivity gains aligned to the Global Treasury Operations strategy.

Operating within Manulife’s Outcome Delivery Framework (ODF) and governance standards, the Director partners closely with Global Treasury Operations leadership and Group Finance Technology to align delivery, drive adoption, and provide clear, decision‑oriented insights to executive forums. The role combines program leadership, change enablement, and hands‑on execution, ensuring transformation outcomes are embedded and sustained.

This is a hands‑on individual contributor role with high visibility to senior leadership, requiring strong executive presence, sound judgment, and the ability to influence across a global, matrixed environment.

Role and Responsibilities

Functionally reporting to the AVP, Global Treasury Operations Transformation and locally to an MBPS AVP, the Program and Enablement Director, Global Treasury Operations provides program‑level leadership for the Global Treasury Operations transformation—setting standards, orchestrating governance, owning the executive reporting narrative, and ensuring alignment to ODF, Delegation of Authority (DoA), and Treasury strategy.

The Director leads the program’s enablement and communications strategy, maintains the integrated delivery and change roadmap, and drives insights that guide prioritization, sequencing, and value realization. The role partners closely with Global Treasury Operations leadership and Group Finance Technology, as well as other enterprise stakeholders as required.

Key responsibilities include, but are not limited to, the following:

1) Program Design & Strategic Outcomes

• Design and structure the Global Treasury Operations Program, defining scope, sequencing, dependencies, and success measures to deliver a future‑state global operating model.
• Translate Global Treasury Operations strategy into an executable program roadmap that drives:
  • Standardization of processes and controls
  • Operating efficiency and capacity optimization
  • Increased Straight‑Through Processing (STP) through enterprise technology and automation
  • Sustainable productivity and cost benefits
• Ensuring initiatives are aligned to Treasury priorities, technology architecture, and delivery capacity, balancing value, risk, readiness, and timing.
• Establish clear ownership for outcomes, benefits realization, and transition to BAU.

2) Governance & Oversight (Program-Level)

• Organize and run Global Treasury Operations program governance forums (e.g., Steering Committees, working groups).
• Establish and maintain guidelines, standards, and templates for initiative intake, gating, status reporting, RAID management, change control, and benefits tracking.
• Ensure adherence to enterprise project reporting standards and systems (e.g., GIA), maintaining reporting discipline, traceability, and audit readiness.
• Integrate ODF and DoA requirements into program ways of working; continuously evolve governance playbooks and controls.
• Oversee program‑level risks, issues, and change governance—escalating systemic risks with structured decision options.

3) Reporting & Analytics (Executive Narrative & Insights)

• Own the executive narrative for monthly, quarterly, and ad‑hoc reporting—synthesizing delivery status, risks, financials, technology enablement progress, KPIs, and benefits realization.
• Maintain an integrated roadmap of initiatives and enablement milestones, proactively surface dependencies and downstream impacts.
• Define and manage program KPIs (e.g., STP uplift, adoption, readiness, efficiency gains), ensuring consistency, quality, and timeliness.
• Perform trend, variance, and scenario analysis to generate insights, recommend corrective actions, and support prioritization decisions.

4) Change Enablement & Adoption (Strategy to Sustainment)

• Lead the change and enablement strategy for Global Treasury Operations, ensuring impacted teams understand, adopt, and sustain new processes, technologies, and operating models.
• Drive consistent enablement practices across initiatives, including impact and readiness assessments, sponsor activation, change network engagement, communications, learning, and resistance management.
• Align enablement activities tightly with delivery milestones (releases, cutovers, transitions) and ensure sustainment plans and ownership are in place.
• Ensure change and adoption efforts directly support STP improvement, efficiency targets, and operational performance outcomes.

5) Strategic & Value‑Added Activities

• Develop and maintain the consolidated program business case and benefits framework; partner with Global Treasury Operations leadership on benefits realization and performance tracking.
• Recommend prioritization and sequencing trade‑offs based on value, readiness, risk exposure, technology dependencies, and capacity.
• Continuously improve program execution approaches—identifying synergies, removing low‑value activity, and institutionalizing lessons learned.
• Represent the Global Treasury Operations Program in enterprise transformation, technology, and change forums.
• Partner with Group Finance Technology to proactively manage cross‑functional dependencies, risks, and delivery constraints.

Decision Authority

Accountable for:

• Global Treasury Operations program design, enablement strategy, communications and learning approach, and adoption/readiness success measures.
• Governance forum orchestration and approval of final executive‑level reporting and decision materials.
• Program reporting standards, data quality expectations, and alignment to ODF and DoA.
• Initial program‑level impact assessments and recommendations for scope, schedule, and cost adjustments within delegated authority.

Approves within delegated thresholds:

• Limited‑materiality change controls (e.g., enablement or sequencing adjustments).
• Templates, standards, and guidelines for program reporting, governance requests, and enablement deliverables.

Makes recommendations on:

• Major prioritization and sequencing decisions across the Global Treasury Operations Book of Work.
• Material changes to scope, timeline, funding, or benefits realization.
• Strategic options to accelerate STP, efficiency gains, and adoption while managing risk.

Consulted and Supports:

• Executive sponsors and Steering Committees on program health, risks, and decision requirements.
• Global Treasury Operations leadership and Group Finance Technology on governance compliance, delivery alignment, and adoption.
• Audit, Risk, and Finance partners on control alignment, evidence, and traceability.

Qualifications

1) Education & Certification

• Bachelor’s degree in Finance, Accounting, Business, Organizational Change, or related field.
• Professional certifications preferred or equivalent experience (Prosci ADKAR, CCMP, PMP/PMI‑ACP, Lean Six Sigma).

2) Experience

• 8–10+ years of experience in program leadership, transformation, and/or change enablement within global financial services or similarly complex environments.
• Proven success delivering technology‑enabled operational transformations with measurable STP, efficiency, and adoption outcomes.
• Strong experience in executive‑level reporting, governance, and influencing without authority across Treasury, Technology, and Operations.
• Hands‑on experience integrating change enablement with delivery lifecycles (ODF), business cases, and financial governance.

3) Technical Skills

• Deep knowledge of structured change and enablement methodologies.
• Advanced reporting, analytics, and executive data storytelling skills (PowerPoint, Excel, Power BI).
• Proficiency with PPM and collaboration tools (e.g., Planview/Clarity/Jira, SharePoint/Confluence).
• Familiarity with Treasury operations, payment processing, cash management, and ERP/platform enablement, including data and control implications.
• Working knowledge of operating model design and capability uplift.

4) Leadership and Soft Skills

• Executive presence with strong written and verbal communication.
• High emotional intelligence; effective in facilitation and influencing across global stakeholders.
• Structured, strategic problem solver who balances value, risk, readiness, and delivery.
• Comfortable operating as a senior individual contributor with accountability for outcomes.
• Resilient, adaptable, and able to operate between strategy and execution.

5) Successful Behaviors

• Communicates with clarity and influence—translates complex portfolio and change data into concise, executive‑ready narratives that drive decisions.
• Enables change and navigates ambiguity—aligns stakeholders, manages resistance, and sustains focus on outcomes through shifting priorities and dependencies.
• Demonstrates collaboration and inclusion—builds trust across global, cross‑functional teams, tailors engagement to diverse perspectives and decision rights.
• Delivers results with accountability—owns outcomes and ensures commitments on scope, financials, adoption, and timelines are met.
• Exhibits a growth mindset—continuously improves governance, reporting, and change practices; seeks feedback and scales lessons learned.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Hybrid