Program Coordinator, Workforce Planning

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Salary Range:

$92,000.00 - $120,000.00

What’s the role?

As a Program Coordinator on the Workforce Planning team, you will be a partner to our business and to our vendors. You will manage the contingent workforce operations end-to-end from hiring managers requests for contractors, to sourcing, onboarding, and offboard them and you will lead the HR Leave Coverage program budget and invoicing that keeps it running.

You are accountable for process improvements and ongoing program health — not just task execution. You work across People + Workplace, Finance, Accounting, Legal, and IT, and you represent Etsy's needs back to our vendor partners.

This is a full-time position reporting to the Senior Manager, Workforce Planning. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

This role requires your presence in Etsy’s Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered. Learn more details about our work modes and workplace safety policies here.

What’s this team like at Etsy?

The Workforce Planning team is responsible for enabling holistic workforce plans that align with our business strategy, financial plans, optimize talent resources, and ensure we have the right people in the right roles at the right time. This role is part of the wider People Programs, Insights & Workforce Planning team within the People & Workplace organization.

What does the day-to-day look like?

• Run the end-to-end contractor request process — hiring manager intake, vendor communication, sourcing, hiring, onboarding, and offboarding — and leverage AI to continuously improve the workflow to cut cycle time and waste.
• Partner with hiring managers to scope needs, translate them to vendors, and fill multiple concurrent requisitions with differing timelines. Coordinate interviews and support contractor issues, feedback, offboarding, and terminations.
• Educate hiring managers on program policies, requisition entry, candidate review, and time approval in the Vendor Management System (VMS).
• Manage vendor sourcing and recruitment operations: run recurring recruiting check-ins, handle escalations, represent Etsy's standards and needs, and hold vendors accountable for candidate quality and partnership health.
• Manage the HR Leave Coverage Program. Partner with the Benefits team and the People Insights & Engineering team to forecast coverage needs, manage spend, and report program health to senior leaders.
• Handle all aspects of procurement and invoicing for contingent workers. Partner with Finance and Accounting on accurate billing, timely payment, and clean program data.
• Maintain data integrity across the contractor lifecycle in the VMS and internal documentation.
• Collaborate with Finance, Accounting, Legal, HR, and IT across the contractor talent lifecycle. Surface risks, trade-offs, and decisions that need senior input early and clearly.
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• 3-5 years of staffing, recruiting, vendor management, or client relationship experience, with hands-on experience in a VMS, ATS, CRM, or HRIS.
• Experience owning a program end-to-end, including process design, stakeholder management, and continuous improvement. Strong initiative and comfort with ambiguity. You ask good questions, test assumptions, and move work forward.
• Track record of managing cross-functional relationships, including running check-ins or business reviews and resolving escalations. Strong written and verbal communication. You distill complex topics for audiences without the context.
• Sharp prioritization and organization. You manage competing priorities without dropping details.
• Advanced Google Sheets (comfortable creating formulas and analyzing data). Fluent across GSuite (Docs, Sheets, Gmail, Meet, Slides).

Additional Information

What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.