Program Management Manager- Technology Portfolio Operations & GenAI Strategy

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Program Management Manager within PNC's Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH or Dallas, TX.

The TPMO Operations team is seeking a Technology Portfolio Operations & GenAI Strategy Lead to strengthen demand intake, capacity planning, workforce management, metrics/reporting, and AI-enabled portfolio operations. This role will improve demand-to-capacity alignment, utilization transparency, executive reporting, and operational decision-making while leading the TPMO GenAI Hub to accelerate automation, decision intelligence, AI-assisted reporting, and PM productivity. The ideal candidate combines portfolio operations discipline, workforce planning expertise, executive presence, practical GenAI fluency, and the ability to deliver governed, measurable outcomes across a global delivery model.

Key Responsibilities:

• GenAI Strategy & TPMO Hub Leadership

- Establish and lead the TPMO GenAI Hub charter, roadmap, operating model, governance cadence, intake process, and success measures.
- Prioritize GenAI, automation, and data product use cases that reduce administrative effort and improve reporting, knowledge search, risk insights, operational metrics, and executive summaries.
- Lead reusable AI and automation solutions, including Copilot Studio agents, RAG-enabled knowledge search, Power Automate workflows, Power Apps intake, AI-assisted reporting, and dashboard automation.
- Partner with Technology, Data & Automation, enterprise GenAI teams, GCC resources, and TPMO leaders to move use cases from concept to production adoption.
- Establish responsible AI practices, including source traceability, human review, quality controls, issue management, documentation, and support ownership.
- Build AI fluency across the PM community through enablement, playbooks, office hours, showcases, communities of practice, and adoption tracking.

• Demand, Capacity & Workforce Management

- Own demand intake, work classification, prioritization standards, and data hygiene to enable accurate planning and decision-making.
- Build and maintain role-based capacity models, utilization views, staffing scenarios, and rolling workforce plans.
- Translate demand signals into baseline, commit, and stretch resourcing scenarios with clear tradeoffs, constraints, and business impacts.
- Run workforce governance cadences to manage allocation, resolve capacity conflicts, reduce aging work, and improve delivery predictability.
- Define and govern demand, capacity, utilization, throughput, workforce, and service performance KPIs with clear data definitions and reporting routines.
- Deliver executive dashboards and operational readouts that provide a single source of truth for prioritization, staffing, and resourcing decisions.

Key Experience & Qualifications:

- Experience in Business Operations, Portfolio Operations, PMO/TPMO Operations, workforce management, transformation, automation, data-driven operations, or related leadership roles.
- Proven experience leading demand intake, prioritization, capacity planning, workforce management, governance cadences, KPI reporting, and executive decision support.
- Strong understanding of PMO/TPMO workflows.
- Experience translating operational pain points into scalable solutions.
- Practical familiarity with GenAI and automation.
- Advanced analytical, reporting, stakeholder management, communication, and change leadership skills.
- Strong governance mindset.
- Experience launching or leading AI, automation, PMO innovation, or digital transformation.
- Familiarity with Microsoft Copilot, Power Platform, and enterprise reporting architectures.
- Experience with responsible AI governance and data quality controls.
- Experience designing capacity planning routines and executive reporting.
- Familiarity with tools like Jira, ServiceNow, Power BI, etc.
- Relevant certification preferred.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Manages and leads program managers to ensure success in the execution of organizational programs in support of corporate strategy. No requirement for program size.
• Manages and assesses the general and detailed planning stages of organizational programs; participates in the development of strategies to ensure projects achieve overall program goals.
• Oversight and reporting for the overall program budget while working to ensure success of the program.
• Monitors and evaluates the implementation and effectiveness of the programs and recommends enhancements based on results.
• Coaches and develops program managers. Retains and grows relationships with service partner leadership to ensure seamless delivery and a consistent experience across multiple distribution channels.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills
Accountability, Capacity Planning, Client Counseling, Data Analysis, Decision Making, Operating Model Design, Program Management, Results-Oriented, Strategic Planning

Competencies
Accuracy and Attention to Detail, Analytical Thinking, Managing Multiple Priorities, Organizational Change Management, Organizational Leadership, Problem Solving, Program Management (M0260), Project Management

Work Experience
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education
Bachelors

Certifications
No Required Certification(s)

Licenses
No Required License(s)

Pay Transparency

Base Salary: $115,500.00 - $274,560.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 04/29/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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