Program Manager, Flights Growth Operations (12 Month Contract)
Amsterdam, Netherlands
About Us:
At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.
Role Description:
Our Trips Business Unit helps people get where they want to go, anywhere in the world. Within this, the Flights team is focused on offering a wide selection of flights, great value for money and the easiest end-to-end booking experience. As Program Manager, you will lead complex cross-functional programs, governance processes and operational changes that support our Flights Growth Operations team and strategic partnership ambitions. Based in Amsterdam and reporting to the Director of Operations and Strategic Partnership, you will play a key role in helping teams align around priorities, complete effectively and deliver impact for customers, partners and the business.
Key Job Responsibilities and Duties:
- Lead complex end-to-end programs from scoping and kickoff through execution, delivery and follow-up.
- Define clear objectives, scope, requirements, success measures and roadmaps, while actively managing dependencies across teams and functions.
- Partner with cross-functional stakeholders to support prioritization, enable high-quality decision-making and ensure resources are aligned to the most important work.
- Build strong relationships and influence stakeholders across multiple functions and seniority levels, including leadership up to VP level.
- Find opportunities to improve customer, partner and business outcomes, and translate those into actionable plans and strong arguments.
- Support business operations processes within the Flights department, including planning, governance and change execution.
- Champion best practices in project and program management, driving continuous improvement in ways of working, tools and team effectiveness.
Qualifications & Skills:
- 8+ years of experience in project or program management, with ownership of complex cross-functional initiatives.
- Experience working in large-scale technology environments.
- Strong experience in process improvement and change management.
- Proven stakeholder management skills, including influencing senior leaders up to VP level.
- Strong commercial awareness and the ability to understand key business drivers and priorities.
- Demonstrated ability to learn quickly, work proactively and find opportunities to improve how teams operate.
- Comfortable working with stakeholders across multiple locations, including Amsterdam, Stockholm, London and Athens.
Benefits & Perks - Global Impact, Personal Relevance:
Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave.
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country).
- Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit.
Inclusion at Booking.com:
Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Application Process:
- This role may require occasional business travel to our strategic partner locations in Stockholm and Athens, approximately once per quarter.
- This role is a 12 month contract.
- This role does not come with relocation assistance.
- This role will have 4 stages:
- Recruitment screening
- Business Interview 1
- Business Interivew 1
- Final Interview (fit) with a possible live case study
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation,
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
