Program Manager, Program Management Office (PMO), Apple Services Engineering (ASE)

Apple Services Engineering (ASE) powers the App Store, Apple TV, Apple Music, Podcasts, Books, and Cloud & Infrastructure platforms - delivering world-class entertainment in 35+ languages to 150+ countries. It's where art meets technology at Apple scale.

The ASE PMO drives program delivery excellence through process innovation, standards, data, and technology - building efficiency and organizational momentum across ASE Programs.

Description

We're looking for a PMO Program Manager to drive program oversight, release and information management, and change enablement. You'll sit at the intersection of people, process, and technology - and play a defining role in how AI-powered tools and practices reshape how our teams plan, communicate, and ship software.

Responsibilities:

Own and evolve core PM process documentation, templates, and integrated tools aligned with ASE Program Management priorities

Drive PMO standards adoption through targeted communications, training, and engagement programs that inspire lasting behavioral change - not just awareness

Partner with ASE Program and Engineering leads to proactively align ASE and partner schedules

Define and standardize processes for feature demos, release readiness reviews, and executive status meetings

Maintain accurate feature release calendars and milestone schedules across tools, documentation, and communications in partnership with cross-functional teams

Serve as a trusted PMO partner to Software Engineering (SWE), Product, and Platform teams - deeply understanding development cycles and constraints to ensure program planning reflects engineering reality

Build and maintain feature and bug reporting cadences to track release quality and convergence progress

Drive a PMO communication plan keeping the org current on process/tooling changes, best practices, milestones, and program priorities

Identify, evaluate, and champion AI-powered tools and workflows that improve how PMO and ASE program teams plan, document, and deliver

Translate AI capabilities into practical, accessible standards - driving guidance, experimentation, and LLM-based tool adoption across the organization

Act as a change agent for AI fluency, helping teams confidently integrate AI into daily program work

Lead structured change management for PMO-driven initiatives across a large, globally distributed org - assessing readiness, identifying adoption risks, designing interventions, and measuring impact

Preferred Qualifications

Exceptional written and verbal communication skills - able to distill complexity for any audience

Proven ability to build trust-based relationships across all levels, including engineering and quality organizations

Skilled at influencing without authority in complex, matrixed environments

Anticipates leadership and organizational needs; course-corrects with confidence and discretion

Strong consultative problem-solver - brings structure to ambiguity and communicates guidance clearly and succinctly

Strong technical aptitude; self-directed learner who thrives on rapid experimentation with emerging tools

High professionalism; operates autonomously and handles sensitive information with integrity

PMP certification a plus

Preferred tools: Confluence, Radar, Keynote, Slack, Final Cut Pro/iMovie, Photoshop, basic HTML and AI productivity tools (ChatGPT, Claude, Gemini, or equivalent)

Minimum Qualifications

5+ years of program management experience in cross-functional software engineering environments

Demonstrated AI fluency: understands concepts, terminology, and practical applications; proven ability to apply AI to improve program workflows and team productivity

Experienced in change management principles - stakeholder analysis, readiness assessments, adoption measurement - with a track record of driving sustainable behavioral change at scale

Experienced with knowledge management systems, bug tracking, and PM reporting tools; proven ability to drive adoption of standardized processes and data elements for scale efficiencies

Track record of building and sustaining communities within large organizations - programs, events, and feedback loops that drive shared hands-on learning and cultural adoption

Bachelor's degree or equivalent work experience

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $175,500 and $311,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.