Project (Client Services) Manager

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Who We Are

At Roche, we are passionate about transforming patients’ lives, and we are bold in both decision and action - we believe that good business means a better world. That is why we come to work every single day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. Roche is strongly committed to a diverse and inclusive workplace. We strive to build teams that represent a range of backgrounds, perspectives, and skills. Embracing diversity enables us to create a great place to work and to innovate for patients.

Role Purpose (Summary of position)
As GCS RIS Implementation Manager you are accountable for the successful implementation of Roche’s digital products at the customer. In early product life cycle phases you will be responsible for implementing select RIS products in the ‘Nail-It’ phase of the product lifecycle. You will then be accountable for the successful onboarding and success of the affiliate implementations.

You will be responsible

Product life cycle:

• Provides customer project expertise to the GCS Technical Product manager.

• Supports the product life cycle by improving Product serviceability and implementability while keeping the broader solution in mind (avoid individual product / siloed thinking)
  

Key responsibilities:

• Develop project documentation in accordance with the scope and deliverables of the project, as well as the established and current best practices.

• Alerts the established escalation person(s) if problems are not resolved in a reasonable amount of time.

• Escalates to the manager and appropriate functional heads when major issues arise that pose risk to the projects’ critical path.

• Follows or develops testing scenarios to test new or modified implementations of navify Product(s), verifies the test results, and drives customer acceptance of the new or modified product implementation.

• Stays well-informed of changes to the roadmap and features and known features of the products that are within their sphere of influence.

• Learns and shares the knowledge obtained for better usage of their company-provided tools and software. Suggests new technologies and software that may improve the productivity and efficacy of the team.

• Maintains and understands training compliance to ensure that work and interactions thereto dependant are in compliance with Roche’s Code of Business Conduct.

• Maintains compliance with Roche’s T&E guidelines, including, but not limited to cost guidelines, reporting timeliness, transparency, and correct usage of Roche’s credit card and travel tools.

• Builds or helps shape tools for the teams to be more productive, with management buy-in.

• Is able to create solutions to complex issues without requiring management guidance.

• Is able to find solutions to issues that require resources from outside teams, and is able to take those solutions, document them, and integrate them into standard processes for the rest of the team.

• Mentors and on-boards other members of the team.

• Develops templates for new documentation, or improves current templates and documentation to include in the existing toolset (Meeting Minutes, Project Schedule, Runbook, etc).

Your profile

• Good communication skills and proficiency in English, Spanish and French.

• Bachelors or master degree in a relevant field of study (IT, Lab Technician , etc.) AND

• 5+ years of relevant work experience in IT, Lab Organization (Medical Lab Technician, Lab Manager) or Hospital, IT Networks, Interfaces and/or Database OR

• An equivalent mix of relevant education and work experience is required.

• Previous experience working in a clinical environment is highly desirable.

• Explicit problem solving attitude as well as experience with working in a customer oriented way in an interdisciplinary environment

• Willingness to travel (up to 50%) nationally, but also worldwide

• Independent, proactive and versatile working approach, but also acting as a Team Player in a global team

Locations

You will be based in Sant Cugat, Spain. As this position is a global role, international business travel will be required depending upon the business location of the successful candidate and ongoing business project activities.

Roche is strongly committed to a diverse and inclusive workplace. We strive to build teams that represent a range of backgrounds, perspectives, and skills. Embracing diversity enables us to create a great place to work and to innovate for patients.

Roche is an equal opportunity employer.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.