Project Manager, Customer Programme Management

Customer Program Management (CPM) is a global function within Customer Implementation and Services responsible for ensuring that customer impacting projects including major upgrades, migrations, and displacements—are delivered consistently, efficiently, and with a strong customer experience.

The successful candidate will work closely with delivery teams and key internal partners, driving client engagement and collaborating across Customer Implementation, Sales & Account Management and Product Teams.

As Project Manager you will be responsible for

• leading independently medium‑scale projects from initiation through closure, ensuring agreed outcomes are achieved on time, within budget, and within the agreed scope.

• managing defined governance models andstandards

• partnering with project sponsors and stakeholders including clients to agree project objectives, milestones, and success criteria.

• identifying assess, manage, and escalate project risks, issues, dependencies, and opportunities.

• providing regular, structured status reporting to keep partners informed of progress, risks, and decisions required.

• representing the project in various governance forums.

What do you need to bring to the role?

• Project Management Methodologies: Proven experience delivering or supporting projects using standard methodologies and governance, with hands‑on use of project plans, RAID logs, governance packs, and status reports.

• Stakeholder & Relationship Management: Ability to manage relationships with clients and internal stakeholders, understanding their objectives and expectations.

• Product Knowledge: Working understanding of the LSEG product suite.

• Escalation Management: structured and timely handling of risks, issues, and incidents.

• Attention to Detail & Quality: Strong focus on accuracy, ensuring project documentation and reporting are up to date and to a high standard.

• LSEG Values & Teamwork: Demonstrating application of LSEG values including effective cross‑functional collaboration.

Desirable Skills:

• Experience in presenting project updates, risks, and progress to internal partners and, where appropriate, to customers.

• Familiarity with internal systems (e.g. Siebel, Salesforce, CPQ) and ability to extract and interpret data for reporting.

• Proficiency in Microsoft Office.

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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