Project Support Analyst I - IRT
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
As a Project Support Analyst I, Interactive Response Technology (IRT) at ICON, you will provide essential support for Interactive Response Technology (IRT) projects, ensuring smooth execution and operational efficiency.
Key responsibilities include:
- Assisting in the coordination and execution of IRT projects, ensuring tasks are completed according to project plans.
- Provides new and existing customers with the best possible service in relation to enquiries, suggestions and requests.
- Resolves complex customer inquiries and requests appropriately and efficiently maintaining strong client relationships.
- Recognize, exemplify and adhere to ICON's values which centre around our commitment to People, Clients and Performance.
- Perform project support activities in a manner that is in adherence with ICON SOPs and appropriate regulations.
- Make independent judgments to complete tasks/requests as appropriate for studies
- Resolve critical/complex requests made by ICON HelpDesk
- Provide critical input to Project Management for proactive resolutions and improvements
- Liaise with internal and external clients on project support related matters
- Maintain confidentiality of project information as appropriate
- Other responsibilities may be assigned as required
- Tracking communications, day to day activities and cases into a ticketing/service management tool.
Required qualifications and experience:
- Bachelor's degree in a relevant field such as information technology, life sciences, or business administration.
- Experience in a support role within project management or a related field, preferably within the clinical research or pharmaceutical industry.
- Strong organizational and time management skills, with the ability to manage multiple tasks and priorities.
- Excellent communication and interpersonal skills, with a focus on providing effective support and facilitating team collaboration.
- Detail-oriented with strong problem-solving skills and a proactive approach to managing project tasks.
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Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
Are you a current ICON Employee? Please click here to apply
