protel PMS Support und Software Consultant

About Us

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence.

With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

What will you do?

• Technical support for our protel product range by phone and email

• Responsibility for and coordination of customer inquiries

• Utilization of your experience in the hotel industry and the IT knowledge you gain with us

• Clear and friendly communication by phone and email, even in stressful situations

• Effective communication and collaboration within the support team

Requirements:

• Knowledge of protel onPrem or protel Air (or similar products)

• Experience in hotel front and back office

• Basic understanding of business administration in the field of accounting

• StrongIT affinity

• Perfect German skills and good English skills; French and/or Italian are very important.

More:

• Regular working hours: Monday to Friday from 8:00 a.m. to 5:00 p.m.

• 5 weeks of vacation

• Time off on national and cantonal holidays

• Option to work from home after the training period (approx. 6 months)

• A motivated team that enjoys the hotel industry and IT

• Attractive social benefits

• Modern work equipment in our spacious office in the city of Zurich

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.