Provider Success Specialist

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers arent just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
• You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life.

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Job Overview

Lantern is looking for a Network Success Specialist to join our Network Strategy and Operations team. This role is responsible for owning the operational execution of Change Requests and other recurring administrative tasks that support the Provider Success Manager (PSM) team. The role plays a critical part in maintaining provider data accuracy across systems, supporting claims and operational teams downstream, and enabling PSMs to focus on provider relationships and strategic network work.

Location:

Dallas, Tx

Responsibilities:

• Own the intake, prioritization, execution, and completion of Change Requests across Salesforce and CareHub.
• Serve as the primary point of ownership for recurring operational tasks currently supported by the PSM team.
• Ensure provider, facility, and contract records are updated accurately and in accordance with established workflows.
• Monitor Change Request queues to meet service-level expectations and prevent backlog or escalation.
• Partner closely with Provider Success Managers to clarify requests, resolve data issues, and close open operational items.
• Collaborate with Network Operations, Claims, and Systems teams to resolve dependencies and ensure changes are reflected correctly downstream.
• Identify patterns in repeat requests or errors and surface opportunities for process clarification, standardization, or efficiency improvements.

Requirements:

• Bachelors degree or equivalent work experience.
• 13 years of experience in an operations, coordination, or administrative support role.
• Experience working with document workflows, shared systems, and structured, repeatable processes.
• Comfort working in highvolume, processdriven environments that require accuracy and followthrough.

Strong Candidates Will:

• Take ownership of work from request intake through full resolution without requiring frequent oversight.
• Be highly detail-oriented and comfortable managing large volumes of repeatable operational tasks.
• Act with urgency and accountability when supporting time-sensitive or downstream-impacting requests.
• Communicate clearly and professionally with internal partners to resolve issues efficiently.
• Be comfortable working within defined workflows while contributing ideas to improve consistency and quality.

Benefits

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.