Schedule: Monday - Friday, 12:30pm - 9pm with weekends as needed

Essential Job functions

• Greets patients, customers and family in person and by phone in a courteous and timely manner.

• Ensures patient arrival according to schedule and updates patient arrival time when necessary.

• Proficient knowledge and understanding of insurance.

• Collection of patient co-pays and outstanding balances.

• Offers and assists patients with questionnaires dependent on procedure. (CT, Mammo, MRI, Dexa.)

• Compliance with all organization and department policies, procedures and standards.

• Works to resolve all customer issues regardless of the source of the problem by determining and mobilizing the resources required to address the concern.

• Schedules and reschedules all radiology exams as requested and in accordance to department protocol, advising patients of pre-exam prep, if needed

• Observes strict confidentiality in all phases of operations according to HIPAA guidelines.

• Maintains reception work area without food in the public's view. Maintains receptionist and patient waiting areas clear of unnecessary clutter and debris

• Stock reception area with needed supplies.

• Maintains a consistent level of productivity. Organizes tasks in an efficient manner.

• Completes proper documentation for film / CD dispensing.

• Communicates proactively with provider offices, technologists, and leadership.

General Job functions:

• Demonstrates the ability to set goals, assign priorities, anticipate problems, and achieve results, schedules and uses time efficiently, accepts full responsibility for projects and duties assigned, completes assignments on time.

• Maintains a professional appearance and conduct in accordance with organization’s standards of conduct.

• Maintains a neat and professional work environment in accordance with departmental and/or organizational policies.

• Adheres to all Summit Medical Group polices and procedures, including, but not limited to Attendance & Tardiness (HR-102), Meal and Other Breaks Policy (HR-108), Standards of Conduct (HR-116), Working Hours and Overtime (HR-109)

• Attends and participates in all educational and training events, departmental meetings, employee forums, committees or meetings, as appropriate.

• Prints Medicare ABN, or other waivers, as necessary.

• Ability to be flexible with lunches and break periods.

Physical Job Requirements:

• Pushing and pulling, taking frequency and weight into consideration.

• Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration.

• Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.

• Dexterity of hands and fingers.

• Balance is maintained during climbing, bending and/or reaching

• Endurance (e.g. continuous typing, prolonged standing/bending, walking).

Environmental Risks:

• Chemicals, Chemotherapy and Fumes

• Loud noises

• Vibration

• Extreme temperatures

• Confined spaces

• Allergens: dust, mold and/or pollen

• Magnetic fields

• Radiation

• Sharps

• Latex

• Combative patients/visitors

Education, Certification, Computer and Training Requirements:

• High School Graduate or GED required. Diploma from a vocational or technical program preferred.

• 0-1 years experience required. 2-4 years experience preferred. One (1) year of previous Receptionist/Scheduling experience preferred.

• Ability to communicate in English, both orally and in writing.

• High level of verbal/written communication skills.

• Ability to communicate in English, both orally and in writing required.

• Ability to prioritize and comprehend instructions and projects.

• Ability to comprehend and carryout written and verbal instructions required.

• Ability to make complex and time pressured decisions with high degree of accuracy required.

• Strong multi - tasking, organizing & priority setting skills required.

• Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred.

• Strong customer service, interpersonal and organizational skills required.

• Good word processing skills required. Ability to type 25 words per minute preferred. Previous experience with Standard Office Technology in a Window based environment preferred.

• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Travel

• Travel to satellite locations as needed.