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About the Role
We are looking for an experienced Quality Manager to ensure that our products and services meet our customers' expectations for all necessary requirements.
Schneider Electric Japan is expanding our offers and their operation and maintenance services to cover from power system to building, data center and industry sectors.
The Energy Management Quality Manager is responsible for identifying and eliminating product quality risks that may affect customer satisfaction and quality. S/he must work with SE colleagues to understand, mitigate, and eliminate these risks throughout the product lifecycle to ensure end-to-end product quality. S/he plays a critical role in the customer experience by supporting rapid and effective responses to field quality issues as they arise to ensure minimal disruption to our valued customer base.
What will you do?
- Ensure a reliable process is operating to solve customer complaints fast and effectively
- Escalate customer issues to the right organization whenever needed, and supports collaborative resolution in the customer's best interest
- Ensure all customer issues are regularly analyzed to identify top issues and launch projects to prevent them
- Collaborate with other organizations to contain, correct, and prevent problems affecting customers
- Lead execution of containment actions for known problems
What skills and capabilities will make you successful?
- Possess technical knowledge of electrical distribution, data center infrastructure, equipment, and processes to effectively assess and manage the quality of products and services.
- Knowledge of Data Centre, and EPC power distribution systems and standards
- Leverage Quality Management System to ensure product and process quality.
- Good verbal and written communication skills to work with Global Offer Creation Center and any other regional stakeholders with business level English and Japanese with strong influence skill and global mindset.
- Proven people management skills
- Multicultural skills
What's in it for you?
- Career Growth: Gain exposure to senior leadership, cross-functional collaboration, and future leadership pathways.
- Strategic Ownership: Lead initiatives that align with company goals and make a measurable impact.
Who will you report to?
- Director of Customer Satisfaction &Quality, Japan
What qualifications will make you successful for this role?
- Graduate in an engineering discipline. Chartered Engineer status, mechanical and/or electrical engineering degree is a plus.
- Experience at Data Center or power distribution sector, having a necessary level of facility's requirements and be familiar with industry best practices, customer nature and customer requirements on product and process quality.
- Experience in design or quality assurance of chillers, uninterruptible power supply and offers such as Power Breaker, Contactor, Busway etc as well as Management system / application software knowledges.
- Experience in dealing with quality issues with customers and proven record on solving critical quality issues.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled. Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
