QA Test Manager - AI

IT Test Manager – AI Platforms

As an IT Test Manager at ICON, you will be responsible for leading the quality assurance capability across AI platforms, including the multi-agent framework, agent services, and central AI systems. You will ensure all solutions are delivered with high standards of quality, reliability, compliance, and performance.

What You Will Do:

In this role you will define and drive the testing strategy and quality governance model, embedding quality throughout the development lifecycle and enabling confident, high-quality releases.

Key Responsibilities:

• Define and implement the overall test strategy covering functional, integration, regression, performance, and AI-specific testing
• Design and manage test frameworks and automation strategies to support scalable, reliable testing across CI/CD pipelines
• Lead testing approaches for AI-powered solutions, including validation of agent behaviour, outputs, and workflows
• Build, manage, and develop a team of QA engineers, driving a strong quality-first culture across the organisation
• Establish and enforce quality gates within release processes, ensuring all deliverables meet defined standards
• Implement quality governance processes including defect management, root cause analysis, and continuous improvement
• Monitor and report on quality metrics, providing insights to stakeholders and driving href="https://careers.iconplc.com/benefits">careers site to read more about the benefits ICON offers.
  
  

  Inclusion and Accessibility

  ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

  
  

  If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

  Are you a current ICON Employee? Please click here to apply