QRM - Quality Specialist - FSI - C_MAT

Position Summary

The Team

The mission of Quality and Risk Management (QRM) is to manage the risk in our growing and increasingly complex business to improve financial performance and protect the firm's assets and reputation. The Quality Program team sits within QRM and supports delivery quality by providing objective, timely, and actionable feedback to engagement teams and facilitating the identification of systemic quality issues across Industries and Offering Portfolios.

Recruiting for this role ends on 08/01/2026.

Work you'll do

Quality Specialists support Quality Program oversight activities across the Financial Services Industry (FSI), with a focus on financial risk inquiry, analyzing and raising visibility to high-risk engagements, and supporting timely escalation of quality concerns. This role works closely with Quality and Risk leaders, Finance Risk Leaders, and other stakeholders to maintain visibility into engagement health, support risk-related discussions, and help ensure quality issues are tracked, communicated, and addressed. Core responsibilities for the role include:

Oversight and Contextual Ownership of Industry Engagements

• As part of the FSI Risk team, work in partnership with Account Risk Managers to support the highest risk projects in that industry using all available tools and data
• Specifically, have an active pulse on all high-risk engagements, equipping the Industry Risk Managers with real-time information
• Support discussions with the engagement leaders as needed
• Track, monitor, and escalate early warning indicators identified through Quality processes in DEP (QRM's quality management system), red review calls, and active engagement with industry
• Work with IRL to orchestrate Industry Updates (in partnership with ET&A) on Cost of Quality (CoQ) data and trends as applicable

Quality Program Operations

• In partnership with the account Risk Manager, to keep Engagement Status Notes updated for FSI engagements with the simple facts - the issue and what we are doing to solve
• Communicate and coordinate back with the Quality Excellence Leader (QEL) and Quality Analytics and Enablement Manager on the biggest issues, equipping them with necessary updates to maintain relationship with Quality and Risk leaders, and to help inform on strategic and analytic initiatives
• Update DEP with the most relevant output of red review calls and financial status updates from Finance Risk Leaders
• Own CoQ Root Cause management and continual refinement of categories, in partnership with Risk Manager / Finance
• Support the design and testing of system and reporting enhancements that will optimize Quality Program operations

Manages bi-directional relationships

• This role will sit within the FSI Risk teams and will require tight coordination with QRM Risk Managers. Further, it will necessitate a feedback loop with the QEL and Quality Analytics and Enablement Manager
• The person should have the ability to understand the dynamic relationships that exist and have a command and control over the information that will need to be shared
• Serve as the primary QRM liaison with Industry Finance Risk Leaders to understand and socialize escalating financial risks that may impact delivery quality

A successful candidate will possess these skills:

• Demonstrated project management and organizational skills, including the ability to manage multiple priorities, maintain accurate follow-through, identify issues or risks that may affect timelines or outcomes, and escalate appropriately in a fast-paced environment
• Strong problem-solving and analytical skills, including the ability to assess situations, gather and synthesize information from multiple sources, identify themes or trends, connect the dots, and support practical recommendations
• Effective communication and stakeholder management skills, including the ability to clearly articulate objectives, share updates in a timely and concise manner, tailor messages for different audiences, and coordinate effectively across multiple stakeholder groups
• Sound professional judgment and adaptability, including the ability to operate effectively in a complex, matrixed organization, manage sensitive information with discretion, and adjust quickly as priorities evolve

Qualifications:

Required:

• 6+ years of experience in quality management, risk management, project management, program management, or engagement oversight
• BBA/BA/BS in related field
• Ability to travel up to 25%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

• Masters' Degree in related field a plus

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $95,600 - $188,400.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles's Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers

Requisition code: 353281

Job ID 353281