Quality Analyst Lead

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Quality Analyst Lead within PNC's Technology organization, you will be based in Pittsburgh, PA.

A Fraud Quality Engineer in Fraud Engineering ensures Actimize-based fraud solutions (AIS, IFM, RCM) are reliable, accurate, and aligned to business and regulatory expectations by validating workflows, models, and data behavior in a highly regulated environment.

Testing & Validation Skills
• Ability to analyze Actimize workflows, rules, and model behavior across AIS and IFM to design effective test strategies, including functional, integration, and regression testing.
• Strong skill in developing and executing test cases for RCM workflows, alerts, and case management processes, ensuring alignment to defined requirements and fraud scenarios.
• Creating and maintaining traceability between requirements, Actimize objects (e.g., workflows, rules, models), test cases, and defects to ensure full validation coverage.

Data Validation & Platform Expertise
• Ability to validate data ingestion, transformations, and outputs across Actimize pipelines, including file-based inputs, database tables, and alert generation.
• Strong understanding of underlying RCM database structures to support validation of workflows, case states, and audit data.
• Ensures accuracy of fraud detection logic by validating scenarios across multiple data conditions and edge cases.

Automation & Defect Management
• Support for automation of testing activities, including execution of repeatable regression test suites for Actimize releases and configuration changes.
• Strong focus on defect identification, triage, and root cause analysis, including validation of fixes across Actimize environments.
• Collaboration with engineering teams to validate deployments (APK/SPK) and ensure no regression or unintended impact to existing fraud logic.

Quality, Controls & Audit Readiness
• Ensures all testing activities align to regulatory, audit, and PNC governance expectations
• Maintains detailed evidence of testing, including traceability to requirements, test execution results, and defect resolution.
• Focus on completeness and control adherence, ensuring solutions align to approved scope, design standards, and fraud risk mitigation objectives.

Release Support & Continuous Improvement
• Supports release validation activities, including environment shakeout testing, post-deployment validation, and production certification.
• Partners with business analysts, engineers, and product teams to ensure shared understanding of Actimize requirements and expected outcomes.
• Contributes to lessons learned, root cause analysis, and continuous improvement of testing practices across fraud engineering initiatives.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Coordinates and administers quality control program within a defined department of the organization.
• Coordinates control plans, inspection systems, and action plans to achieve expected results.
• Leads, mentors and develops team members to promote quality awareness and implement quality programs and initiatives.
• Executes corrective actions and addresses non-conformances.
• Facilitates or leads training on quality tools and skills.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills
Change Management, Corporate Governance, Data Analytics, Process Efficiencies, Process Improvements, Risk Assessments

Competencies
Accuracy and Attention to Detail, Analytical Thinking, Coaching Others, Customer Support Policies, Standards and Procedures, Data Gathering and Reporting, Internal Controls, Quality Management, Regulatory Environment - Financial Services

Work Experience
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education
Bachelors

Certifications
No Required Certification(s)

Licenses
No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.