Quality Assurance Monitoring and Testing Manager

Business Risk and Control Manager - C12

The Central Control Capabilities function is responsible for driving Monitoring & Testing (M&T) of key controls across the enterprise.

The Control Assessment and Central Testing functions partner with the Control Owners and the In-business Control Teams to conduct all the M&T activities for the key controls in scope of the CTU - this includes the control design assessment (CDA), the development of tools for operational effectiveness monitoring (OEM) and operational effectiveness testing (OET), the assessment of the design of the OEM & OET tools (MDA & TDA), the execution to the OEM & OET activities, and the disposition of the exceptions identified through the M&T activities.

The Central Testing function is primarily based out of Citi Service Centers in India. It is structured along three verticals: (1) M&T Execution, (2) M&T Automation, and (3) Strategy & Governance. The identified candidate for this role will be part of the M&T Execution, Control & Monitoring Design Assessment team.

Responsibilities:

• The primary function of this position is the timely execution of the Managers Control Assessment (MCA) program

• Have a good understanding of the Risk & control framework and the underlying fundamentals on Risk Management

• Supervise & manage teams involved in the end to end monitoring of the controls as defined in Risk Management policy

• Maintain oversight and monitoring of the operational risk management system and the quality of the generated data

• Lead / participate in strategic initiatives viz. control performance enhancement, etc.

• Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed

• Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide expertise/ guidance in drafting the procedures. Consistently challenge the existing procedures to check relevance to evolving risks/ change in process

• Pro-actively identifies any monitoring breaks and suggest enhancements

• Support with the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC)

• Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business

• Serve as partner to the onshore team & controls group and involve in Risk redesign or any other reengineering initiative

• Conduct training and regular refresher sessions on the Risk management framework to upskill the colleagues in the team. Ensure 100% delivery is achieved as per the agreed SLA

• Manage a strong stakeholder connect through regular touchpoint meetings

Team Management Responsibilities

• Handle a team and ensure appropriate coaching & support is provided

• Foster an environment of learning and development

• Drive a strong emphasis on adherence to Citi culture, leading by example

• Ensure a robust performance management system is followed

Qualification

• 12+ years of relevant experience in Operational Risk/ Enterprise Risk Management/ Business Risk Management including team management

• Strong knowledge of regulatory requirements related to Operational Risk/ Internal controls

• Demonstrated understanding of operational risk and gap identification

• Experience in at least one line of business or function in financial services (e.g. Personal Banking, Wealth Management, Markets, Services, Finance, Technology) with related in-depth product knowledge

• Excellent verbal and written communication skills

• Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

• Self-motivated and detail oriented

• Exhibit problem-solving and decision-making skills

Education:

• Bachelor’s/University degree

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Quality Assurance, Monitoring & Testing

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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