Quality Assurance Specialist Sr

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Quality Assurance Specialist Sr within PNC's Technology - Digital Retail organization, you will be based in Pittsburgh, PA, Strongsville, OH, Dallas, TX, or Birmingham, AL.

As as Quality Assurance Specialist your job responsivities will include, but are not limited to:
• Reviewing upcoming stories and features to ensure requirements and acceptance criteria are testable and complete.
• Designing and owning test strategy and coverage for complex business flows spanning UI, APIs, fraud checks, and downstream systems.
• Creating and executing test cases in Jira/Xray and ensuring execution evidence meets enterprise standards.
• Performing functional, integration, regression, accessibility, and cross browser testing based on release risk.
• Leading SIT and Regression planning, including sequencing, dependencies, environments, and test data readiness.
• Logging, tracking, and validating defects through closure in partnership with development teams.
• Taking ownership of release level documentation (e.g., test plan or test strategy, test summary or release report), ensuring accuracy, traceability, and alignment with test execution and risk posture.
• Reviewing automation coverage and collaborating to improve reliability, reduce flakiness, and support CI/CD.
• Communicating clear testing status, risks, and release readiness to stakeholders and leadership.
• Mentoring QEs on test design quality, governance expectations, and tooling best practices.

Candidates must the following proficiencies:
• Hands-on experience with Jira/Xray for test management and execution
• Familiarity with Confluence or SharePoint for test documentation
• Experience testing customer-facing, enterprise web applications
• Test automation experience (Karate, Cucumber/Gherkin, Selenium)
• API testing experience (Postman, Rest Assured, SoapUI)
• Working knowledge of Git/Bitbucket and CI/CD (e.g., Jenkins)
• Ability to assess and improve automation quality
• Basic SQL skills to validate test data (read-only)

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Leads and reports on reviews and tests of software systems and products to verify compliance with applicable specifications and standards.
• Leads the effort to work with software developers to resolves issues of incompliance through system modification, reconfiguration or workarounds. Establishes objectives for testing cycles. Develops test scenarios for unit, process, function, integration and acceptance testing .
• Leads the team in planning and estimating quality assurance support requirements for new products, new functions and new components. Leads audits and reviews .
• Oversees and leads the efforts to monitor adherence to quality standards in the development, implementation and upkeep of software products. Monitors effectiveness of the assurance process and tools .
• Oversees the tracking of quality assurance metrics such as defect density and open defect counts. Oversees team members responsible for testing and inspection of products to determine compliance with specifications .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills
Agile Methodology, Analytical Thinking, Controls Testing, Corporate Governance, Quality Assurance (QA), Quality Support, Risk Management, Software Testing, Sprint Planning, Sprint Retrospective, Sprint Review, Test Case Development, Usability Testing

Competencies
Accuracy and Attention to Detail, Analytical Thinking, Influencing, Process Management, Products and Services, Software Development Life Cycle, Software Quality Assurance And Testing, Technical Documentation Management

Work Experience
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education
Bachelors

Certifications
No Required Certification(s)

Licenses
No Required License(s)

Pay Transparency

Base Salary: $63,750.00 - $116,875.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 03/31/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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