Quality Care Advisor - Central / North Queensland

Quality Care Advisor | BlueCare | Community Services - Central / North Queensland

Employment Status: Permanent Full Time

Location: Flexible base across Central & North QLD – regular travel required

Remuneration: $59.43 – $60.70 per hour + Super + Not for Profit Salary Packaging + Penalties & Allowances

Classification: QRN2.1 – QRN2.3 determined by demonstrated clinical hours and experience

Make a meaningful difference with BlueCare
We’re looking for someone who wants to build meaningful relationships and make a difference in the lives of others - through small moments that leave big impacts.

About the role:

As a Quality Care Advisor, you will provide expert clinical, quality and risk advice to operational and clinical leaders across Community Services, partnering with teams to strengthen safe, high-quality and compliant care. You’ll support the management of risks, incidents and compliance gaps while driving continuous improvement and regulatory readiness to enhance client outcomes.

Key responsibilities include:

• Provide expert clinical, quality, risk and safety support to leaders to improve care outcomes

• Support management of key clinical risks including deterioration, wounds, falls, infection prevention, medication safety, dementia and behaviour support

• Analyse clinical data, incidents and feedback to identify trends, risks and improvement opportunities

• Build leader capability in clinical governance, risk management and continuous improvement

• Partner with internal and external clinical experts to deliver best practice care and risk management

• Support investigation and management of serious incidents, complaints and regulatory reporting (including SIRS)

• Assist services with audits, accreditation readiness and compliance with quality standards and regulatory requirements

• Drive quality improvement initiatives, translating audit findings and data into sustainable actions and outcomes

With no two days the same, you’ll work across multiple services, partnering with teams to deliver best practice care and drive meaningful improvements.

Role requirements:

Employee Benefits:

• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum

• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

• Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

BlueCare is proudly part of the UnitingCare Family, we’d love you to be too

Joining the state’s largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• Provide welcoming, safe & nurturing services for children

• Implement measures to prevent child abuse and neglect within our services

• Appropriately and immediately address child abuse and neglect if it does occur

• Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple –everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position. For additional support and to meet our RAP Team, email reconciliation@ucareqld.com.au

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.