Quality & Risk Co-ordinator
Three Shires Hospital
22.5 Hours & Permanent
Salary: Up to £30,000.00 FTE per year (depending on level of experience, training and qualification)
Three Shires Hospital in Northampton is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.
We have an opportunity for a Quality & Risk Co-ordinator to join their team of staff in the Quality & Risk department.
This is a part-time role for 22.5 hours a week. The role holder will be required to cover a flexible shift pattern.
Duties of this role include:
- To manage the complaints process in collaboration with the QRM, ensuring timely, fair, and effective resolution of all cases in line with Circle Health Group policy.
- Support the local management and coordination of incident reporting, ensuring timely documentation, review, and closure of incidents in line with policy.
- Assist in the investigation of adverse events, near misses, and complaints, contributing to root cause analysis and action planning.
- Maintain accurate risk registers and escalate significant risks to relevant governance forums.
- Coordinate internal audits, inspections, and quality monitoring activities across departments, ensuring action plans are implemented and reviewed.
- Assist with compliance tracking against CQC, HIS, HIW, or equivalent standards, including preparation for inspections and reviews.
- Collate, review, and present data related to quality metrics, KPIs, and governance performance.
Applicants should meet the following criteria:
- Experience working in a quality, risk, governance, or clinical support role in a healthcare or regulatory environment.
- Excellent attention to detail and ability to manage sensitive information.
- Previous experience handling and resolving patient complaints is essential.
- Strong organisational and administrative skills, including minute-taking and report coordination.
- Good working knowledge of Microsoft Office and governance systems.
- Excellent communication and interpersonal skills.
- Understanding of healthcare governance frameworks and regulatory standards (e.g. CQC, HIS, HIW).
- Experience with incident reporting systems (e.g. Datix, Ulysses).
- Training in root cause analysis or audit methodology.
- Previous experience in private healthcare or hospital settings.
Salary & Benefits
Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:
- 25 days holiday per year + bank holidays, increasing to 30 days with service
- Private Pension Scheme
- Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
- Friends & Family Hospital Discounts
- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
- Non-contributory life insurance
- Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
- Access to resources, tools and services to support your wellbeing
- Employee recognition programmes
- Industry leading training and development opportunities
…and much more!
Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.
We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.
To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy
