Refunder-3

Nature and aim of the position

• Refund (cash & non cash) of Global Blue Tax Free Cheques and assistance to travellers within the range of customs clearance.

Main duties

• Refunding Global Blue Tax Free Cheques in compliance with the appropriate country rules or the guidelines given by Global Blue (Refund Manual, Refund Software REX, Security Manual, Instruction Manual).
• Responsibility of the assigned cash (cash refunding in various currencies).
• Perform the refund in the most correct and satisfactory way (quick and precisely)
• Mitigate the conflicts with the traveller at the desk, contribute to the best customer satisfaction
• Actively contribute to reach the given individual and team refund targets.

The duties can be extended or changed after arrangement.

Main areas of responsibility

• Refunding accordingly to the given rules and guidelines.
• Money handling and cash responsibility.
• Assistance to travellers

The areas of responsibility can be extended or changed after arrangement.

Relates to/cooperates with

• Refund Manager / Airport Manager/Supervisor
• Staff of other Refund Offices.

Background and education

• Experience in cash handling
• Experience in direct customer contacts

Specific skills and knowledge

• Good English knowledge and additional prime language
• Flexibility.
• Independent working after given guidelines.
• Service oriented attitude.
• Team player.

• Base knowledge of common software (word, excel)