Regional Account Specialist Supervisor
Johns Manville
Littleton CO JMTC, Unknown
Full-Time
$81,000
OfficeManager
Who We Are
Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy.
A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe. We are committed to delivering positive and powerful experiences, because we are successful only when our employees and customers thrive. We are passionate, we care about people, we perform at a superior level, and we protect others and our environments.
Pay Range
This is the base salary pay range that an applicant can expect to make upon hire. Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus.
Join our dynamic and cross-functional team within a large corporation that feels like a close-knit community. We offer a collaborative environment where you can grow alongside a great team of peers. We are competitive and driven to win, but we also know how to have fun and maintain a positive attitude. Our team is dedicated to delivering exceptional customer service and contributing to the strategic direction of the company.
Success in this role requires effective collaboration with internal and external stakeholders, including contractors, distributors, sales managers, sales representatives, production planning teams, plant shipping teams, pricing managers, and other Regional Service team members across the nation. How do you find yourself connecting with people? Our business relies on long-standing customer relationships. The Account Specialist Supervisor is the primary point of contact to execute positive outcomes from customer feedback. Is this you?
As the Regional Account Specialist Supervisor, you will lead a team of 4-6 expert Account Specialists. They manage order processing, material sourcing from our plant network and third-party suppliers, order management through delivery and invoicing, and resolving customer issues. By prioritizing customer satisfaction, your team plays a crucial role in fostering customer loyalty and delivering exceptional experiences.
Your involvement will include ensuring alignment with customer service objectives, systems, and processes while maintaining compliance. Additionally, you will foster a culture of empowerment and continuous improvement and development within the team. You will navigate and motivate your team to provide the highest level of customer service to both internal and external customers. You will develop and implement departmental procedures, monitor performance metrics, and work with teams from other departments to resolve critical and complex issues, ensuring positive experiences.
Day-to-Day
What You Bring to The Team:
#LI-ONSITE
#LI-SF
Please Keep in Mind
If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team.
Benefits
Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees.
Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.
Johns Manville supports employee growth with vast educational opportunities and a company-wide mentoring program. This program pairs employees and leaders to grow skills, build stronger internal networks and strengthen the company’s succession planning process. Johns Manville also offers soft and hard skills training facilitated by internal and external presenters. Our talent management team prioritizes the holistic growth of our workforce.
Diversity & Inclusion
Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities.
Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.