Company:
Marsh
Description:
We are seeking a talented individual to join our Mercer team. This role will be based in Singapore office. This is a 18-month (Fixed-term employment) and its hybrid role that has a requirement of working at least three days a week in the office.
In this role, you will act as the regional subject‑matter business partner for program and product initiatives, translating business needs into clear requirements and ensuring consistent delivery across all Asia markets. Own regional analysis, stakeholder alignment, UAT coordination, and post‑implementation validation to drive business outcomes.
We will count on you to:
- Requirements gathering
- Gather, document and validate business requirements from regional stakeholders and local markets.
- Translate business needs into clear functional requirements and process maps.
- Stakeholder management
- Build and maintain relationships with country leads, operations, placement teams and IT teams.
- Facilitate regular working sessions, steering updates and decision points; escalate issues that impacts timelines or scope.
- Testing & quality assurance
- Define UAT scenarios, coordinate test cycles, consolidate feedback and verify fixes.
- Track defects, ensure timely remediation and sign off on functional acceptance.
- Implementation & BAU transition
- Support rollout planning, training materials and cutover activities; coordinate go‑live readiness across markets.
- Ensure smooth handover to local BAU teams and capture lessons learned for continuous improvement.
- Change & adoption
- Drive user adoption through training, communications and post‑go‑live support; gather feedback for iterative enhancements.
What you need to have:
- Bachelor’s degree in business, Finance, IT, Economics or equivalent. Professional BA certification (e.g., IIBA CCBA/CBAP) is a plus.
- 3+ years business analysis or product/operations experience in insurance, healthcare or related financial services (regional exposure preferred).
- Strong process mapping and requirements-writing.
- Experience coordinating UAT and working with development teams (Agile/Scrum familiarity).
- Proven stakeholder management across multiple countries/cultures.
- Data‑driven mindset with proficiency in Excel; familiarity with SQL or BI tools is advantageous.
- Excellent written and verbal communication; able to present to senior leadership.
- Independent, Detail oriented, pragmatic and able to prioritise in a fast-moving environment.
What makes you stand out:
- Excellent verbal and written communication skills.
- Strong administration and organizational skills, with proficiency in Microsoft Office Suite.
- Ability to work under pressure, manage time effectively, and meet deadlines.
- Motivated self-starter who can work autonomously and as part of a team.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
About MARSH:
Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
