Support Center - IrvingThe Regional Loss Prevention & Safety Manager is responsible for overseeing and driving loss prevention and safety initiatives across multiple store locations within a designated region. This role will ensure the effective implementation of company policies and loss prevention strategies to mitigate shrink, reduce workplace accidents, and ensure a safe and secure environment for both customers and team members, while also leading investigations related to theft, fraud, and safety incidents. This position reports to the Division/Group Manager - Loss Prevention & Safety.
Major Activities
Loss Prevention & Shrink Reduction:
- Regularly visit stores to evaluate and coach the store Team Members on best practices for loss prevention and shrink reduction. Provide real-time feedback to enhance compliance and reduce risk.
- Walk the sales floor and stockroom areas to identify vulnerabilities in merchandise protection practices and recommend improvements. Ensure all locations are adhering to company standards and loss prevention protocols.
- Oversee loss prevention programs and initiatives to address shrink, financial losses, and prevent both internal and external theft and fraud. Regularly assess program effectiveness and adjust as necessary.
- Data-Driven Insights: Analyze and monitor shrink reports, exception data, and incident trends to develop strategies aimed at reducing losses. Report findings to senior leaders and suggest actionable steps for improvement.
Safety & Incident Prevention:
- Ensure stores are compliant with company safety standards and OSHA regulations. Proactively identify potential hazards and recommend corrective actions.
- Review physical security standards, such as burglary alarms, key controls, and compactor, and make changes as necessary.
- Provide training for team members focused on safety and security protocols, emergency response procedures, accident prevention, and de-escalation techniques for Store Team Members.
- Work proactively to reduce accident frequency, ensuring that both General Liability (GL) and Workers' Compensation (WC) claims are minimized through education, corrective action, and adherence to safety standards.
- Investigate work-related accidents or safety incidents to determine root causes, and recommend steps to prevent recurrence. Ensure that all incidents are properly documented, reported, and followed up on.
Investigations:
- Lead and conduct investigations into internal and external theft, including Organized Retail Crime (ORC). Gather evidence, conduct interviews, and document findings in compliance with company policies and legal requirements.
- Foster a seamless partnership between Store and e-Commerce Investigation teams to create a unified, multi-channel strategy for investigating and preventing theft, fraud, and Organized Retail Crime (ORC). Work together to share real-time intelligence and enhance investigative outcomes.
- Proactively monitor and assess behavior patterns of Team Members and customers through exception reporting and other investigative methods to identify potential theft or fraud.
- Coordinate and oversee internal investigations related to team member theft, dishonesty, or other fraudulent activity. Interview suspects, document findings, and partner with HR for disciplinary action/team member disposition.
Collaboration & Partnerships:
- Partner with regional and district operational partners, HR, and other departments to address safety and loss prevention concerns. Share information about trends, incidents, and best practices across region to ensure consistency.
- Build and maintain relationships with local law enforcement, external security agencies, and industry peers to collaborate on theft prevention and share intelligence on organized crime activities.
- Team Development: Coach, mentor, and develop store teams on loss prevention and safety practices. Provide ongoing training and support to ensure a strong culture of safety and accountability.
Reporting & Accountability:
- Review regular reports on safety incidents, loss prevention performance, and investigation outcomes with regional and district operational partners. Use data to highlight areas of risk and suggest improvements.
- Develop and implement action plans based on findings from store visits, audits, investigations, and accident reports. Track the success of these plans and adjust as necessary.
- Manage travel budgets, ensuring cost-effective solutions while achieving goals for risk reduction and safety compliance.
Other duties as assigned
Minimum Type of experience the job requires:
- 5+ years in loss prevention, safety, or risk management, with at least 3 years in a regional or multi-location management role.
- Strong leadership and team-building skills, with the ability to mentor and develop store teams across multiple locations.
- Exceptional analytical and problem-solving skills, with the ability to assess complex situations and develop actionable solutions.
- Strong understanding of safety and loss prevention best practices.
- Proven experience conducting investigations related to theft, fraud, and safety incidents.
- Excellent verbal and written communication skills, with the ability to interact effectively with both internal teams and external partners.
- Experience with loss prevention technology and surveillance systems, as well as proficiency in Microsoft Office Suite and other data analysis tools.
- Previous Loss Prevention retail experience with Interview training (Wicklander – Zulawski Certification is strongly preferred).
Additional Requirements:
- This role requires frequent travel to assigned stores within the region.
- Ability to work evenings, weekends, and holidays as needed to support urgent incidents and operational requirements.
- Must be able to conduct store audits, walk the sales floor, and inspect various areas of the store for hazards or potential risks.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customersto create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
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