Regional Manager - Housing Services

• Permanent Full Time|35 hours/week
• Location: Macquarie Park, NSW
• Salary: $118,086 + Super + Salary Packaging
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your opportunity

Join a purpose-driven organisation committed to creating safe, secure and affordable housing for Australians in need.

We are seeking an experienced and values-driven Regional Manager Housing Services to lead the delivery of high-quality tenancy and housing services across a diverse portfolio of social and affordable housing programs.

This is a pivotal leadership role responsible for overseeing housing operations within the region, ensuring exceptional service delivery, strong stakeholder engagement, regulatory compliance, and positive outcomes for tenants and communities.

Reporting to the Operations Manager, you will provide strategic and operational leadership to the housing team while driving service excellence across tenancy management, allocations, customer service, compliance, and community engagement.

You will work collaboratively with internal teams and external partners, including government agencies, community organisations, housing providers, and local stakeholders, to ensure the successful delivery of housing services and support the growth of Mission Australia Housing's impact within the community.

Your key responsibilities will be to:

• Oversee the day-to-day delivery of tenancy and allocation services across the region
• Monitor operational performance, tenancy outcomes and service delivery standards
• Foster a positive, customer-focused culture that promotes accountability, collaboration and continuous improvement
• Lead, coach and develop a high-performing team through values-based leadership
• Support the implementation of operational policies, procedures and service improvements
• Build and maintain strong relationships with tenants, government agencies, community partners, housing providers and private sector stakeholders
• Promote tenant participation and community connection initiatives and support strategies that connect tenants with additional services and support
• Manage operational risks and contribute to quality assurance and continuous improvement initiatives

Requirements for success

• Demonstrated leadership experience managing teams within a housing, community services, social services or related environment
• Tertiary qualifications in Leadership, Management, Community Services, Social Sciences, Humanities, Welfare or a related discipline
• Experience within the social and affordable housing sector will be highly regarded
• Experience driving operational performance, service delivery and continuous improvement initiatives
• Understanding of NCAT and Tribunals
• Proven ability to manage competing priorities, risks and organisational change
• Strong stakeholder engagement and partnership-building skills
• Excellent communication, problem-solving and decision-making abilities

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks.

Your benefits

• Rewarding Work- every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au

Find out more about a career with Mission Australia.

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you