About the Role
The EMEA Central Safety team is responsible for enabling sustained business growth by building and scaling an industry-leading safety and standards program across Mobility and Delivery. This role will sit in the EMEA Central Safety organization and own a core portfolio across Personal Safety, with targeted responsibilities for Catalog Safety (e.g., alcohol and high-risk verticals) in the region.
As a Regional Operations Lead, you will design, execute, and continuously improve programs that reduce the likelihood and impact of personal safety incidents on the Uber platform, while ensuring we manage catalog-related risks in line with our policies, standards, and regulatory expectations. You will partner closely with Regional Heads of Safety, local Safety & Operations teams, Product, Legal, Policy, CommOps, and other cross-functional stakeholders to turn data and insights into clear strategies, controls, and execution plans.
This is a highly cross-functional, analytical, and hands-on role. You are comfortable moving between long-term strategy and on-the-ground execution, and you are passionate about making Uber the safest platform in EMEA for users, earners, merchants, and partners.
What You'll Do
Strategy and roadmap
- Own the EMEA Personal Safety roadmap for Central Safety, in close partnership with Regional Heads of Safety and global Personal Safety / Catalog Safety teams.
- Translate safety strategy and risk assessments into a prioritized portfolio of programs, with clear problem statements, success metrics, milestones, and owners.
- Identify where catalog-related risks (e.g., age-restricted products, sensitive SKUs, new retail categories) intersect with personal safety and define the corresponding control and education approach for EMEA.
Risk assessment, controls, and policy implementation
- Lead or support risk assessments for key personal safety and catalog-safety scenarios (e.g., interpersonal conflict, harassment, physical harm, sensitive deliveries), and document contributing factors and existing controls.
- Recommend, design, and help implement new or improved controls (product features, policies, processes, education, comms) to mitigate identified risks across markets in EMEA.
- Partner with Policy, Legal, and Standards to interpret regulatory and policy requirements and convert them into clear operational and product requirements for markets.
Program execution and governance
- Own end-to-end delivery of central safety programs in your portfolio: from problem definition and design to pilot, rollout, monitoring, and iteration across multiple EMEA markets.
- Define and maintain clear R&Rs, governance, and operating cadences between Central Safety, Regional Safety, Local Ops, and CommOps for personal and catalog safety programs.
- Ensure that markets have the guidance, playbooks, and documentation needed to localize and execute programs effectively while staying within central guardrails.
Data, insight, and performance management
- Develop and track key performance indicators (e.g., incident rates, control coverage, funnel metrics, completion rates for education) for your assigned Safety portfolio.
- Conduct deep-dive analyses to understand trends, root causes, and the impact of interventions; turn insights into clear, data-backed recommendations.
- Partner with Data Science and Analytics to improve measurement, dashboards, and monitoring for high-risk use cases.
Incident support and continuous improvement
- Support the structured review of critical or emerging incident types related to personal or catalog safety, ensuring findings are translated into durable program or control changes.
- Identify and close gaps in existing safety processes, policies, features, and education flows relevant to your portfolio.
- Champion learning from incidents and audits to continuously improve the EMEA safety risk management system.
Stakeholder management and cross-functional collaboration
- Act as the primary Central Safety point of contact for your Personal & Catalog Safety areas with Regional Safety leaders and other key partners (Product, Legal, Policy, CommOps, Marketing, comms/education).
- Build strong relationships with local market teams to understand on-the-ground safety challenges and co-design pragmatic solutions.
- Represent EMEA requirements and constraints in global product and standards discussions; ensure EMEA needs are reflected in global roadmaps.
Basic Qualifications
- 6+ years of professional experience in operations,, safety, risk management, or related fields in technology, marketplaces, mobility, delivery, or regulated industries.
- Minimum 2 years of direct program management experience in interpersonal safety within a platform or marketplace environment, with additional experience in trust & safety, risk management, compliance, policy implementation, content or catalog safety, and/or user integrity programs.
- Demonstrated experience owning and delivering multi-market or multi-country programs from design through execution and measurement.
- Strong analytical and problem-solving skills; comfortable working with large datasets in Excel/Google Sheets and using data to make decisions and shape program design, implementation, and ownership of execution.
- Experience working cross-functionally with a mix of operations, product/engineering, analytics, legal/policy, and support/CommOps teams as a program manager
- Excellent written and verbal communication skills; able to distill complex issues into clear narratives and influence senior stakeholders.
- Ability to operate in a fast-paced, ambiguous environment, independently structure work, and prioritize across multiple initiatives.
Preferred Qualifications
- Experience in EMEA markets, with understanding of how regulatory, legal, and cultural differences shape safety expectations and solutions.
- Hands-on experience working with SQL, GenAI, and other equivalent tools to perform deep-dive analyses and build self-serve views of program performance.
- Familiarity with safety management systems, risk assessment methodologies, or standards (e.g., documenting risks, controls, and assurance activities).
- Experience designing, launching, or iterating product features, policies, or education flows that address user behavior and safety outcomes.
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Ready to Ride?
This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
