Regional Service Manager

Consumer Care/Customer Care

Permanent

Job Description

Join us to create change and have an impact in homes around the world.

At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

Where you’ll be:

This position will be remote in the Northeastern US Region.

About the Role:

The Regional Service Manager is responsible for delivering a high‑quality after‑sales service experience across an assigned region. This role leads field service operations, manages third‑party service providers, and ensures strong customer satisfaction, operational efficiency, and cost performance. Acting as the primary regional representative of Electrolux Service, the manager partners with internal teams and external providers to drive service excellence, optimize capacity, and improve overall service delivery outcomes.

Key Responsibilities:

• Lead all service operations within the assigned region, ensuring high‑quality, timely, and efficient service delivery

• Manage and develop field service technicians and third‑party service providers to meet performance, quality, and safety standards

• Monitor and drive key performance metrics, including productivity, customer satisfaction, cycle time, and warranty cost

• Ensure adequate service capacity to meet demand through workforce planning and provider network management

• Recruit, onboard, and manage relationships with third‑party service providers, including rate negotiation and performance oversight

• Resolve complex customer and service provider issues, ensuring timely and effective resolution

• Audit service claims and provider performance to ensure compliance with company policies and standards

• Develop and execute regional action plans to improve service quality, reduce costs, and enhance customer experience

• Partner with Sales, Training, Routing, and Talent Acquisition teams to support market needs and workforce effectiveness

• Oversee scheduling, routing, and daily operations to optimize technician productivity and service coverage

• Represent Electrolux at customer, partner, and industry engagements within the region

• Lead special projects such as product reworks, service investigations, and process improvements

Minimum Qualifications:

• Bachelor’s degree in Business, Operations, or related field, or equivalent experience

• 7–10 years of experience in appliance service or field service operations

• 3+ years of experience in service management or leading field service teams

• Experience managing third‑party service providers and contractor networks

• Strong understanding of service operations, including scheduling, routing, and performance management

• Proven ability to manage KPIs, drive operational improvements, and control costs

• Strong communication, relationship management, and problem‑solving skills

• Proficiency with Microsoft Office and mobile/service management tools

Benefits include:

• Medical, dental, vision and life insurance

• Competitive holiday and vacation time off program

• Retirement Savings Plan (401(k)) with relevant company contribution.

• Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on:

Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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