Relationship Associate

Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.

Here’s how you will make a difference in this role…

The purpose of this relationship-based role is to understand customer needs, assist in executing digital strategies and improve brand engagement. You will be primarily responsible for lead and database generation, salary packaging participation growth, and brand advocacy.

You will establish strong relationships within your portfolio to form long-term strategic alliances while providing exceptional service, facilitating client and customer education presentations and identifying future opportunities to increase lead generation. In addition, achieving maximum access for employee education & awareness activity.

At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include::

• Work with our Relationship Managers to develop and maintain the strategy for each customer site in your portfolio
• Establish and build a strong distribution network to enable the distribution of digital and physical collateral onsite
• Obtain access and schedule Novated Lease and Salary Packaging team meeting education presentations in line with strategy and facilitate SP education presentations
• Proactivity distribute marketing collateral and look for new marketing opportunities within the sites which will include regular drop ins, newsletters and other digital channels
• Pro-actively engage with client and client affiliates such as Unions and other affiliates to identify new opportunities to partner with schools and sponsor employee events
• Increase program participation rates toward benchmark levels for each school within the portfolio
• Pro-actively engage with Education Co-ordinators, Marketing Co-ordinators and other internal stakeholders to facilitate the successful execution of onsite activity and marketing plans via multiple channels
• Act as an advocate on customer’s behalf by communicating employer feedback and information to ensure optimal level of service is provided

To be considered for this role you will possess the following:

• Previous experience in a customer service focused position
• Keen problem solver who thinks outside the box and has the ability to provide an exceptional customer experience
• Proven experience in consulting with others to achieve shared daily targets and meet tight deadlines
• Exceptional verbal and written communication skills
• Someone who can master complex products and systems effortlessly

What we can offer you:

· Strong culture and the support of a values-based recognition program

· Novated leasing benefits and discounts

· 12 weeks paid parental leave

· Comprehensive learning and development opportunities to support your career growth

· Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations

· Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund

· Exempt Employee Share Plan

· Volunteer leave & Career break

· MMS Rewards program

Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.

· We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.

· We value the skills and attributes veterans can bring to our organisation.

· We embrace hybrid working and welcome conversations about flexibility.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.

We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.

If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at mmsgrouprecruitment@mmsg.com.au