Position Summary
The Relationship Banker role combines the duties of a teller with those of a relationship banker, offering personalized customer service, conducting financial transactions, and cross-selling products and services. The Relationship Banker is also responsible for handling complex banking tasks, such as opening new accounts and assisting with account maintenance, ensuring a seamless and comprehensive customer experience.
Duties & Responsibilities
Customer Service & Relationship Building
- Greet and engage customers in a friendly and professional manner, providing exceptional service to build lasting relationships.
- Identify customer needs and offer solutions through the bank's products and services.
- Develop and maintain strong customer relationships through personalized service and proactive outreach, assisting with both routine and complex banking needs.
- Resolve customer concerns and issues promptly, ensuring a positive experience.
Sales & Referrals
- Promote and cross-sell bank products.
- Assist customers in understanding various product offerings and provide tailored financial advice, referring customers to other lines of business as appropriate.
Account Management
- Open and manage a variety of accounts.
- Assist with account maintenance tasks, such as updating account information, processing stop payments, and handling transfers.
- Provide assistance with and support for online banking services and digital banking tools.
Loan & Credit Processing
- Refer clients with credit needs to the appropriate banker or line of business.
Transactions & Cash Handling
- Process transactions with a high degree of accuracy.
- Balance cash drawer and ensure all transactions are correctly recorded at the end of each shift.
Compliance & Risk Management
- Adhere to all bank policies, procedures, and regulatory requirements to ensure accuracy and security of transactions.
- Maintain confidentiality of customer information and ensure compliance with privacy regulations.
- Monitor for potential fraud or suspicious activity, following bank procedures to address issues.
Operational Support
- Assist with branch operations and administrative tasks, including scanning, filing, organizing records, and maintaining operational reports.
- Support branch leadership with daily operations, including opening/closing procedures and ensuring compliance with security standards.
Education & Experience
Knowledge of:
- Strong sales and customer service skills
- Strong oral and written communication skills
- Basic math and accounting functions
Ability to:
- Accurately count money
- Perform duties and make decisions under frequent time pressures
- Stand for extended periods of time
- Lift 50 pounds
Education and Training:
- Requires a High School diploma.
- Requires previous banking and/or sales experience.
- Pursuant to the SAFE Act, Relationship Bankers (if lending) must maintain current registration with NMLS. Non-compliance may lead to disciplinary action or termination.
- Requires knowledge of Microsoft Office.
Benefits and Compensation
Salary is based on factors including job duties, qualifications, experience, and local market trends. Eligible for bonus or incentives based on performance.
Base Pay Range: $16-$19/hour
Competitive benefits package including 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental life insurance, short-term and long-term disability, wellness incentives, and employee assistance program.
Additional benefits include pre-tax health savings and flexible spending accounts.
Equal Opportunity
Busey values diversity and inclusion and is an Equal Opportunity Employer including Disability/Vets.
Unsolicited Resumes
Busey does not accept liability for unsolicited resume fees from agencies without a binding written agreement.
