Job Description:
At Bank of America, the Relationship Banker engages clients in the lobby to educate and assist with transactions through self-service channels such as mobile banking, online banking, or ATM. Responsibilities include processing cash transactions accurately, building client relationships to meet financial needs, managing financial center traffic and appointments, and driving a superior client experience.
Responsibilities:
- Execute the bank's risk culture and operational excellence.
- Build client relationships to meet financial needs.
- Follow established processes and adhere to laws and regulations.
- Partner with experts in small business, lending, and investments.
- Manage financial center traffic, appointments, and outbound calls.
- Drive the client experience and manage cash responsibilities.
Required Qualifications:
- Highly motivated self-starter with focus on client interests.
- Effective collaboration and relationship-building skills.
- Commitment to improving clients' financial lives.
- Confidence in client engagement and solution identification.
- Ability to educate clients on self-service banking technologies.
- Strong critical thinking and problem-solving abilities.
- Adherence to processes, laws, and regulations.
- Efficient time and capacity management.
- Willingness to work weekends and extended hours.
Desired Qualifications:
- Experience in financial services and product knowledge.
- One year successful sales experience with goals.
- Six months cash handling experience.
- Bachelor's or business-relevant Associates degree.
Skills:
- Adaptability, Business Acumen, Customer Focus
- Oral Communications, Problem Solving, Account Management
- Client Experience Branding, Relationship Building, Business Development
- Pipeline, Prospecting, Referral Identification and Management
Minimum Education Requirement: High School Diploma/GED or equivalent.
Shift: 1st shift (USA)
Hours Per Week: 40
