Relationship Officer

Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.

Interleasing is part of the ASX listed McMillan Shakespeare Group, which includes our employee benefit business divisions Maxxia and RemServ. Interleasing is the only provider of its kind in Australia that truly offers a unique mix of vehicle leasing, management services, supported by business and systems expertise in salary packaging and FBT management.

Here’s how you will make a difference in this role…

We have an opportunity for a Relationship Officer within our Interleasing asset management business. In this role you will be supporting the activities of the Customer Relationship team in building long and effective working relationships with customer representatives in order to achieve business objectives and superior customer satisfaction.

At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include:

• Respond promptly and professionally on a daily basis to requests from Customers and Relationship Manager on all administrative tasks relevant to effective fleet management and growth in the business.

• Creation and provision of vehicle quotes to customers striving to source vehicles and pricing that deliver best value to our customers.

• Liaise effectively with internal stakeholders verbally and in writing to ensure that all parties are clear on expectations, that customer satisfaction is achieved and all parties are kept suitably informed on progress.

• Ensure that key administrative tasks comply with key business policies E.g. registration of vehicles, credit requirements.

• Pro-active management of the lease expiry and replacement process, ensuring that contracts are linked in all circumstances

• Ensuring that the contracts are updated with accurate and relevant information

• Running of order reports and following up transactions with the orders & delivery team

• Elicit, monitor and engage with customers for intelligence to understand their fleet requirements, anticipate their needs and assist the Sales team to gain an advantage in growing business.

To be considered for this role you will have:

• 2 years Customer Service experience in a customer facing role.

• Intermediate proficiency in MS Excel, database management and other MS Office products

• A high level of keyboard accuracy and a good eye for detail

• Experienced and proficient in >· Strong culture and the support of a values-based recognition program

  · Novated leasing benefits and discounts

  · 12 weeks paid parental leave

  · Comprehensive learning and development opportunities to support your career growth

  · Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations

  · Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund

  · Exempt Employee Share Plan

  · Volunteer leave & Career break

  · MMS Rewards program

  Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.

  · We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.

  · We value the skills and attributes veterans can bring to our organisation.

  · We embrace hybrid working and welcome conversations about flexibility.

  Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.

  We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.

  If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at mmsgrouprecruitment@mmsg.com.au