The Corrections and Remediations Analytics - Center of Excellence (CoE) performs data analysis to identify customers impacted by process or operational breaks throughout the firm. This CoE supports Auto Finance, Business Banking, Consumer Banking, Credit Card and Wealth Management. Analysts benefit from unique exposure to various products and teams across J.P. Morgan Chase.
As a Quantitative Analytics Analyst Sr on the Remediation & Corrections team, you will be crucial in identifying, classifying, and resolving customer impacts stemming from business process or operational disruptions at JP Morgan Chase. This role involves addressing affected customers by recalculating and crediting finance charges, fees, and processing account adjustments to rectify account issues. To succeed, you must be highly motivated, analytical, detail-oriented, and an outstanding problem solver who takes pride in managing customer issues comprehensively and delivering exceptional service.
Job responsibilities
- Use SAS & SQL skills to query databases and research to identify correction population, financials and create execution files using accounts, customer, and transaction level data.
- Ensure analytics steps are accurate through attention to detail and supporting the independent validation team with understanding case requirements and code.
- Leads and coordinates the efforts of others including the assignment of work. Direct and indirect management of other people.
- Synthesize data into actionable insights and effectively communicate to key stakeholders. Use SAS macros or another tool to automate analytics steps which are repetitive between cases.
- Continuously develop skills and upskill to languages like Python etc. and deepen data knowledge to support closure of projects, ensure correct data is being supplied to stakeholders, deliver analytical requirements per the "requirements documents" and provide best-in-class analytics.
- Collaborate with key stakeholders like Project Managers, Business Analysts etc. across the firm to understand the context of cases including the issue and then use analytic techniques to carry out requirements (which requires translating high-level requirements into steps) and drive Analytics and Insights.
Required qualifications, capabilities and skills
- 8 plus years of related experience in SAS/ SQL and at least one of the following analytical tools: Python, R.
- Bachelor's or Master's degree in a quantitative discipline (Mathematics, Statistics, Physics, Engineering, Economics, Finance or related fields)
- Data Wrangling: Able to query data from multiple sources with considerations for null values or required manipulations/aggregation
- Data Mining: Identify insights and anomalies within data
- Logical reasoning - translating plain English requirements into codes and driving analytical insights out of it
- Experience working with at least one line of business within Chase Consumer and Community Banking. Banking Domain Knowledge is a must
Preferred qualifications, capabilities and skills
- Proficiency with standard MS Office tools (Excel, Word, PowerPoint, etc.)
- Flexible individual who can easily and efficiently transition across topics and disciplines.
- Understanding of data infrastructure in a financial services organization will be a plus. JPMC Product or Database knowledge and experience preferred.
- Demonstrated ability to influence and partner collaboratively with business partners
- Demonstrated advanced troubleshooting and problem-solving skills with a customer service focus
ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.
