Remote P&C Licensed Insurance CSR

You excel at interacting with others and providing a high level of customer service. You enjoy a job that keeps you busy but also one that provides for you and your family. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about its members and employees. Continue reading to see what our Insurance Customer Sales and Service Rep opportunities are all about!

A Day in the Life of an Insurance Customer Sales and Service Rep:

Our Insurance Customer Sales and Service Representatives provide service to internal and external customers in a customer-focused, high-volume, fast-paced sales call center environment. Insurance Customer Sales and Service Representatives explain product features and service advantages to existing and potential customers to promote and sell the various membership and/or insurance products and services to achieve sales production goals.

In this role, you will also have the opportunity to:

• Provide price quotes on all insurance products that factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale.

• Rewrite and reinstate insurance policies according to underwriting and business rules.

• Complete membership and/or insurance applications, endorsements, and change forms (e.g., address change, etc.) as necessary.

• Accept & process payments at the point of sale.

• Make outbound follow-up calls to customers in response to questions or complaints.

• Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems, and cancellations, as well as obtain and verify payments and other types of information.

• Provide efficient processing of customer policies, endorsements, and status and coverage changes.

• Assist agents in resolving technical and business-related issues. May assist other Customer Interaction Centers (e.g., Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and/or customers when necessary to ensure quality service goals are met.

How we reward our employees:

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:

• Hourly rates starting at $21.75/hour plus bonuses and sales incentives

• Overtime earning potential at time and a half the hourly wage

• Fully paid training

• Medical, dental, and vision benefits

• 401k with employer match

• Paid parental leave and adoption assistance

• Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays

• Paid volunteer day annually

• Tuition assistance program, professional certification reimbursement program, and other professional development opportunities

• AAA Membership

• Discounts, perks, rewards, and much more

• $1,000 sign-on bonus for Licensed Property and Casualty Agents. **To qualify for the Sign-On Bonus, applicants must be new to ACG. Our Recruiting Team can provide additional details at the time of application**

We are looking for candidates who have:

Education

• High School Diploma or equivalent (GED)

Experience

• Providing a high level of customer-focused service

• Navigating through a PC Windows environment, including accessing information from multiple applications

• Managing and navigating multiple sources of information and applying them as needed

• Performing monetary transactions (e.g., entering key data into the cash terminal, adjusting account balances, etc.

• Cross-selling

Certifications / Licensure

• Current Property & Casualty Insurance license

• May be required to attain and maintain state membership licenses as appropriate by the department

Preferred Qualifications

• College-level coursework, certification, or equivalent (i.e., relevant continuous learning)

• Demonstrate the ability to manage concurrent customer interactions across chat, voice, and email platforms, prioritizing tasks while delivering a seamless and consistent customer experience.

Training & Schedule

• Training Start Date: August 24, 2026

• Training Schedule: Mon–Fri, 9:00 AM – 5:30 PM ET

  • Attendance is critical during training; successful completion is required for continued employment. Start and end times may vary occasionally due to business needs.

  • After training, you will transition to your regular production schedule

• Production Schedule:

• Begins after training. There are three shift patterns to choose from:

  • Monday–Friday 11:30 am – 8:00 pm | SDO: Tuesday | Saturday Rotation (assigned later): 9:30 am – 6:00 pm

  • Monday–Friday 12:00 pm – 8:30 pm | SDO: Wednesday | Saturday Rotation (assigned later): 9:30 am – 6:00 pm

  • Monday–Friday 12:30 pm – 9:00 pm | SDO: Thursday | Saturday Rotation (assigned later): 9:30 am – 6:00 pm

• If you are looking for a role with structure, support, and a clear path to success, this is an excellent opportunity to grow your career with ACG

Work Environment

This is a remote call center position. Call Center employees to work remotely full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located <50 miles from an office) until connectivity or service levels are restored. Willingness and ability to work extended/irregular hours, including weekends/holidays.

Interested in learning more? Apply Today!

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