Reporting Lead

Ready to be pushed beyond what you think you're capable of?

At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.

To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.

Our work culture is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

Team/ Role Paragraph:

• Data Management: Extracts, transforms, and loads data to ensure data integrity and accuracy for reporting.
• Dashboard Development & Maintenance: Create, update, and maintain the Dashboard, ensuring it effectively visualizes key metrics and trends.
• Reporting & Distribution: Generates and distributes the Dashboard to relevant stakeholders (BPO, COE Ops, etc.) on a scheduled basis.
• Process Oversight: Ensures the accuracy, timeliness, and efficiency of the Attrition Dashboard process, and drives continuous improvement.

What you'll be doing (ie. job duties):

• Work closely with the Customer Experience (CX) team to build reporting and track metrics across our operations, and share impactful insights
• Partner with CX Leadership and cross-functional partners to find opportunities to increase operational trackability, efficiency, and scale our business
• Leverage metrics to drive insights and influence business decisions
• Ability to frame and break down complex business problems into key components and recommend practical solutions
• Monitor key performance metrics and use results to help the team increase efficiency and provide high-quality support
• Build a collaborative team environment that fosters efficient execution, innovation, and continuous improvement
• Develop and support the analytical technologies that give our team timely, flexible, and structured access to their data
• Working in PST time zone. (IST - Night Shift)

What we look for in you (ie. job requirements):

• Motivated by Coinbase's mission and creating a seamless customer experience for our global institutional clients
• Minimum 3 years of experience in an analyst function (e.g. operations, finance, business analytics, etc.)
• Expert SQL skills of 4 years, data modeling
• Python experience a plus
• Customer experience or revenue operations; experience working with customer support departments a plus
• Ability to think strategically, formulate appropriate analytical solution, and execute in order to solve business needs
• Phenomenal communication skills to operate across multiple departments and partners; ability to integrate with people at all hierarchical levels across the organization
• Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization; Deals well with ambiguity and focuses on driving impact
• Able to read, write and speak in English fluently

Nice to haves:

• Technical - SQL
• Analytical - Ability to quantify qualitative work
• Communication - Ability to summarize key findings and clearly articulate goal of project
• Project Management - ability to plan out work and lay out all components of a project before executing
• Experience working with a BI tool (Looker, Tableau, PowerBI)
  
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Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

Commitment to Equal Opportunity

Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.

AI Disclosure

For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.

For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.

The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com

Benefits at Coinbase

• Medical insurance including Dental & Vision for employees and dependants
• Group Personal Accidental Insurance
• Group Term Life Insurance
• Employee Stock Purchase Plan (ESPP)
• Wellness Stipend
• Mobile/Internet Reimbursement
• Connections Stipend
• Learning and Development Allowance
• Employee Assistance Program
• Travel Medical Policy - Global Traveler
• Fertility Benefits
• Generous Time Off/Leave Policy

Learn more about our mission