Représentant(e) du centre de soutien RH / Human Resources Operations Representative
McKesson
CAN, QC, Montreal
Full-Time
$53,700
RemoteManager
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
À propos du poste
McKesson est à la recherche d’un(e) Représentant(e) du centre de soutien RH axé(e) sur le service à la clientèle pour se joindre à notre équipe de Soutien aux employés. Dans ce rôle, vous agirez comme premier point de contact pour les employés, les gestionnaires, les anciens employés et les organismes externes ayant besoin d’assistance en ressources humaines.
Vous répondrez aux demandes, résoudrez les problèmes, fournirez des conseils sur les politiques et programmes RH et contribuerez à offrir une expérience employé exceptionnelle grâce à un service précis, rapide et empreint d’empathie.
Il s’agit d’une excellente occasion pour une personne qui aime résoudre des problèmes, offrir un service à la clientèle de haut niveau et évoluer dans un environnement RH dynamique appuyé par la technologie.
Ce que vous ferez
Agir comme premier point de contact pour les demandes liées aux ressources humaines par téléphone et par divers canaux électroniques.
Répondre aux questions concernant les politiques RH, les programmes, les avantages sociaux, les événements du cycle de vie des employés et les systèmes RH.
Résoudre les demandes des employés et des gestionnaires tout en maintenant la confidentialité et le professionnalisme.
Naviguer dans plusieurs systèmes RH afin d’analyser les situations et de fournir des solutions exactes.
Créer une documentation détaillée et précise des dossiers conformément aux processus établis.
Faire preuve d’analyse critique et de résolution de problèmes afin de régler les situations avant de les transmettre à un niveau supérieur, lorsque possible.
Acheminer les demandes complexes vers l’équipe RH, le spécialiste ou le centre de services partagés approprié.
Fournir du soutien et des conseils aux utilisateurs concernant les technologies RH et les outils libre-service.
Effectuer un suivi des dossiers afin d’assurer une résolution complète et une expérience employé positive.
Participer aux initiatives d’amélioration continue visant à optimiser la prestation des services RH.
Compétences et expérience privilégiées
Baccalauréat en ressources humaines, en administration des affaires, en développement organisationnel ou dans un domaine connexe.
Expérience avec ServiceNow, Workday, ADP, SharePoint, Microsoft Teams et les systèmes de gestion des connaissances.
Expérience dans le soutien des processus liés au cycle de vie des employés.
Bonne compréhension des politiques, procédures et pratiques en ressources humaines.
Expérience en documentation et en gestion de dossiers dans un système de billetterie ou de gestion de cas.
Grande attention aux détails et souci de la qualité.
Compétences en résolution de conflits et en gestion des parties prenantes.
Capacité à travailler de façon autonome tout en collaborant efficacement avec plusieurs équipes.
Passion pour l’amélioration de l’expérience employé et la prestation d’un service exceptionnel.
Le.la titulaire de ce poste aura à soutenir de façon quotidienne des clients internes et/ou externes à l’extérieur du Québec et/ou aux États-Unis. Par conséquent, ce poste requiert une maîtrise de l’anglais à l’écrit et à l’oral. Veuillez noter que le nombre de postes dont les tâches requièrent une connaissance de la langue anglaise a été restreint dans la mesure du possible.
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About the Role
McKesson is seeking a customer-focused HR Operations Support Representative to join our Employee Care team. In this role, you will serve as the first point of contact for employees, people leaders, former employees, and external agencies seeking HR support. You will respond to inquiries, resolve issues, provide guidance on HR policies and programs, and ensure a positive employee experience through accurate, timely, and empathetic service.
This is an excellent opportunity for someone who enjoys problem-solving, delivering exceptional customer service, and working in a fast-paced, technology-enabled HR environment.
What You'll Do
Serve as the first point of contact for HR-related inquiries via phone and electronic channels.
Respond to questions regarding HR policies, programs, benefits, employee lifecycle events, and HR systems.
Resolve employee and manager inquiries while maintaining confidentiality and professionalism.
Navigate multiple HR systems to research issues and provide accurate solutions.
Create detailed and accurate case documentation within established processes.
Use critical thinking and problem-solving skills to resolve issues before escalating when appropriate.
Route complex inquiries to the correct HR team, specialist, or shared service function.
Provide guidance and user support for HR technologies and self-service tools.
Follow up on cases to ensure complete resolution and a positive employee experience.
Support continuous improvement initiatives focused on enhancing HR service delivery.
Preferred Skills & Experience
Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field.
Experience with ServiceNow, Workday, ADP, SharePoint, Microsoft Teams, and knowledge management systems.
Experience supporting employee lifecycle processes.
Understanding of HR policies, procedures, and employment-related practices.
Experience documenting and managing cases in a ticketing or case management system.
Strong attention to detail and quality assurance mindset.
Conflict resolution and stakeholder management skills.
Ability to work independently while collaborating across multiple teams.
Passion for delivering an exceptional employee experience.
The incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States. Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$53,700 - $89,500McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
Join us at McKesson!