Imagine how your ideas and expertise can change a patient’s life. At Edwards Lifesciences, our Customer Service teams are dedicated to providing thoughtful care and meaningful interactions to patients, customers, and stakeholders. As a member of this team, you’ll work cross-functionally across our organization to ensure our customers receive the support they need and feel connected to our mission of putting patients at the heart of every decision.
How you’ll make an impact:
Order Management
- Manage orders throughout the full order lifecycle, including order entry into JDE and order verification.
- Check inventory availability based on customer requests.
- Follow up with customers regarding order status and related inquiries.
- Prepare and maintain backorder reports.
- Process consignment stock orders.
- Support physical consignment checks and resolve discrepancies in cooperation with the sales team.
- Manage credit orders and, when applicable, work with Bids and Tenders to ensure accurate and reliable pricing information in the system, including price revisions and adjustments.
- Create and maintain ship-to records in the address book.
Complaint Management
- Manage returned goods complaints, including documentation handling, issue resolution, and coordination related to Biokits in cooperation with the QA department.
- Coordinate FCA activities.
- Perform additional office duties, including archiving and categorizing relevant documents.
Other
- Provide basic EDI administration, when applicable.
- May act as part of the super-user network for JDE and SFDC.
- Participate in moderately complex one-time projects aimed at improving service quality and the overall effectiveness of the Customer Service department.
This position is a maternity cover contract for approximately one year, with potential for permanent employment subject to business needs.
This role requires full on-site presence, with fixed working hours from 8:00 to 16:00.
What you'll need (Required):
- High school diploma with relevant experience in customer service involving physical goods
- Fluency in both Polish and English
What else we look for (Preferred)
- Strong written and verbal communication skills, with the ability to build effective interpersonal relationships
- Advanced computer skills, including proficiency in the Microsoft Office Suite
- Experience with ERP systems (e.g., JDE) is an advantage
- Ability to perform effectively in a fast-paced environment
- Quick learner with a proactive and solution-oriented approach
- Highly organized, with strong attention to detail and problem-solving skills
For Poland, the base pay range for this position is 77 000 – 110,000 PLN. The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience).
