Resident Service Representative

Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water annually. We serve industries from food & beverage to mining and manufacturing, delivering innovative solutions that reduce, reuse, and recycle water while protecting systems and equipment. Our team combines deep technical expertise with smart technology to drive efficiency, sustainability, and performance.

Ecolab is seeking aField Technician to join our team in East Chicago, IN. If you are a passionate technical professional that enjoys interacting with customers and likes to work in an autonomous, hands-on environment, we invite you to apply!

You will be joining a talented team that monitors and maintains a variety of air and water quality systems pertaining to the Field Technician. In this position you will provide customers with problem solving support, generating a high level of customer satisfaction.

How You’ll Make an Impact:

• Operate, monitor, and trouble-shoot the facility and its processes in accordance with established procedures

• Perform testing on lab samples, analyze and record results and data in accordance with company and regulatory requirements

• Perform daily process application quality analysis using small intricate parts

• Provide routine and special application service support to customers

• Execute required chemistry tests

• Log and report data

• Maintain product inventories

• Provide technical support to customers

• Troubleshoot and maintain systems as needed

• Use a fluke meter to check sensitivity

• Operate a test stand verifying air and fluid leaks

Position Details:

• Location:Hammond, Cleveland Cliffs Indiana Harbor, East Chicago, IN

• Work week and Shift:Rotating shift work 6am - 2pm / 2pm - 10pm / 10pm - 6am

What’s Unique About This Role:

• You’ll work in a dynamic, hands-on environment with autonomy and support

• You’ll help customers meet sustainability goals while protecting their critical assets

• You’ll gain access to industry-leading training and development programs

Minimum Qualifications:

• High School Diploma, GED or equivalent

• Experience working with Microsoft Office Suite

• Immigration Sponsorship not available for this opportunity

Preferred Qualifications:

• Experience working independently in an industrial setting

• Demonstrate mechanical aptitude

• Previous experience in Industrial Wastewater Treatment or Maintenance

• Mechanical problem-solving experience (e.g. plumbing, electrical, HVAC, and/or mechanical experience)

• Strong customer service skills; proven ability to interface positively and professionally with the customer

• Analyze readings and put data in a spreadsheet in a logical manner

• Verbal and written communication skills

• Previous experience explaining results of data gatherings

Physical Requirements of Position:

• Lifting, pushing, pulling, and carrying up to 50 pounds chest high

• Wearing and using a respirator under certain conditions

• Working in a variety of conditions including confined spaces, damp/dusty areas, and extreme temperatures

• Stooping, kneeling, crouching, reaching, balancing, walking, standing, climbing

• Working indoors and outdoors in all seasons and weather conditions

Ecolab is committed to providing reasonable accommodation to qualified individuals with a disability.

What’s in it For You:

• Starting on Day 1: Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more!

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments

• The ability to make an impact and shape your career with a company that is passionate about growth

• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

About Ecolab:

At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, href="https://jobs.ecolab.com/working-here/">Click here to see our benefits.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

Americans with Disabilities Act (ADA)

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.