Resident Services Coordinator, Multifamily
Cushman & Wakefield
Client Site - USA - CA - Alameda - 1826 Poggi St, Unknown
Full-Time
$23
OfficeAssociate
Job Title
Resident Services Coordinator, MultifamilySummer House (https://summerhousealameda.com/?utm_knock=g)Job Description Summary
The Resident Services Coordinator should endeavor to provide excellent customer service to clients, residents, prospective residents, guests, and vendors. Resident Services Coordinators are the face of the property and promote a sense of community. Resident Services Coordinators are also responsible for being the main point of contact for residents before, during and following significant interior renovations of the buildings. The Resident Services Coordinator will be assisting residents throughout the renovations process. The Resident Services Coordinator will work directly with property managers, construction liaisons, contractors, and property team members to ensure the highest quality experience possible for the residents.Job Description
ESSENTIAL JOB DUTIES:
Provideresources to residents and an open and welcoming environment for residents, customers, vendors, andneighbors.
Acquirea broad knowledge of the community and the surrounding area.
Assess needs of residents and provide them with theappropriate providerand community resources.
Facilitate programs and services such as health and wellness, life enrichment, or transportation.
Proactively develop a resource directory of local social service agencies and providers.
Prepare andmaintainlog of resident issues and services provided.
Provide residents with contacts and resources toassistwith benefits and entitlement program applications.
Assistresidents with resolution of lease violations under the direct supervision of the Property Manager.
Promotea strong senseof community. Help connect residents to one another. Help develop andmaintaina strong and healthy identity for the property.
Work closely with client representatives and construction team to coordinate resident activities and movements during renovations or construction.
Assistresidents preparing for changes to their homes and address questions or concerns presented by residents during the renovation and transition process.
Help residents understand the renovation process.
Help residents connect to their families, friends, and social networks for support, including during periods when residents are displaced from their unitsas a result ofrenovations.
Deliver culturally appropriate & age-appropriate activitiesfor residents who live at the property.
COMPETENCIES:
Understand the characteristics of the resident population and property in which they serve.
Ability to effectively interact and work with individuals from diverse backgrounds and attention to detail
Willingness and ability to work some evenings and weekends; and act respectfully, be patient and with consistent
Understand the characteristics of the resident population and property in which they serve.
Understand issues that mayimpactthe differential use of services are socio-economic, age, culture, gender, race,
Uphold core values: Service, transparency, performance, creativity, and community.
Flexibility and ability to manage a complex workload in varied work environments
Strong interpersonal, communication, organization,writingand computer skills
IMPORTANT EDUCATION
High School Diploma, GED, Trade, Technical, or Vocational school
IMPORTANT EXPERIENCE
1+ years of related experience
WORK ENVIRONMENT
This joboperatesin a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may berequiredto travel outside between buildings in varying outdoor weather conditions.The employee may also be regularlyrequiredto remain in a stationary position (sit or stand) for 85% of the time;regularlyoperateoffice machinery.
OTHER DUTIES
This job description is not designed to cover orcontaina comprehensive list of activities, duties or responsibilities that arerequired ofthe employee. Other duties,responsibilitiesand activities may change or be assigned at any time with or without notice.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”