Resident Welfare Officer

Annual salary: up to £29,856.80

Resident Welfare Officer

Location: Huddersfield & Kirklees – Field based

Salary up to £29,856.80 per annum plus a £3,500 car allowance

Contract: Full time, Permanent, 40 hours per week, Monday to Friday, 8.30am – 5:30pm. Expected to be on patch by 8.30am

Exception to take part in the OOH rota. 1 in 7 weeks covering Monday to Monday

About the Role

Mears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. This is a front-line role combining administrative, practical, and pastoral responsibilities. You will provide support to service users, helping them manage interim housing and access the resources they need to move forward. The role demands a balance of hands-on support and efficient case management, with a strong focus on safeguarding and service delivery.

The patch area will be predominantly Huddersfield however; you'll be expected to travel the whole Yorkshire and Humber area if the business requires. The Resident Welfare Officer role forms part of a front-line delivery team providing accommodation and support through-

• Responsibility to assess, record and plan welfare and support needs for each client assigned to you.
• In line with Mears Equality, Diversity and Inclusion policy, delivery of welfare and support services to our service users ensuring a tailored approach to meet individual needs whilst being culturally aware and sensitive of circumstances.
• Delivery of welfare and support services to ensure full contractual compliance and successful outcomes of all Key Performance Indicators and service delivery targets.
• Delivery of service through sign posting, direct referral, liaising with other agencies/organisations.
• Develop and build relationships with other support and service providers within region.
• Management and mitigation of service user well- being risk and escalation in line with policy and procedure.
• Delivery of service to ensure safeguarding and welfare are fully considered in line with processes.
• Maintaining boundaries and being resilient to ensure a professional and well define service is provided to meet the needs of the service users.
• Working collaboratively with Housing Managers to deliver a seamless service in meeting the individual and property needs of all our service users.
• Delivery of performance and service reporting as requested by line manager, escalating all risks and concerns to ensure full resolution.
• Incident reporting where welfare concerns occur – safeguarding – identify
  concerns
• Clean properties and turn property around when void
• Raise work orders for repairs (including void properties) and follow up on
  completed work

Role Criteria:

• Demonstrable experience in a similar role within housing, support, or welfare services
• Strong communication skills with both clients and colleagues
• Ability to manage conflict and challenging situations effectively
• Proficiency in Microsoft Office and general IT competence
• Ability to work independently and use your own initiative
• Good understanding of local support services and housing pathways
• Strong focus on safeguarding
• Strong time management and ability to balance competing priorities
• A full UK Driving Licence (essential for travel between properties and appointments)
• Naturally supportive, trustworthy, empathetic, and patient approach
• Resilience, teamwork
• Strong organisational skills and attention to detail
• You will be supportive, trustworthy, a good listener, approachable and empathetic to others by nature as well as being patient, open, able to think on your feet with a strong desire to help others

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies

To drive a Mears vehicle, you must be aged over 21 have held your license over 3 months and have less than 9 points.

As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

Apply below or to discuss your application further; contact:

Beth Dunford (beth.dunford@mearsgroup.co.uk)

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.